Contents SEPTEMBER/OCTOBER 2019 FEATURES 56 Improving the Bus Experience Agencies can boost ridership and customer satisfaction by striking the right balance of service reliability and creature comforts. 60 Innovations in Rail Technology Technology advancements are focused on enhancing safety and security, increasing service efficiency, cutting down maintenance costs and bettering the passenger experience. DEPARTMENTS 10 People & Places The lastest industry and people news and updates 6 Ad Index 8 Editor's Notebook The best we have is pretty darn good 14 64 Best Practices Making a Difference TNC Integration IT'S OUR ANNUAL OPPORTUNITY TO RECOGNIZE OUTSTANDING INDIVIDUALS MAKING A NAME IN THE PUBLIC TRANSIT INDUSTRY. We recognize individuals for their contributions and those who have shown a capacity for innovation, demonstrated leadership and a commitment to making an impact in public transportation. In Focus: Maintenance 74 Social Hubs Transit post highlights from around the web Follow us on Twitter FOLLOW US 4| 68 Products @MassTransitmag FACEBOOK TWITTER LINKEDIN YOUTUBE facebook.com/ MassTransit @MassTransitmag linkedin.com/ groups/1150067 youtube.com/user/ MassTransitMagazine Mass Transit | MassTransitmag.com | SEPTEMBER/OCTOBER 2019https://twitter.com/MassTransitmag https://twitter.com/MassTransitmag http://www.facebook.com/MassTransit http://www.linkedin.com/groups/11150067 http://www.youtube.com/user/MassTransitMagazine http://www.MassTransitmag.com