Mass Transit - 17
O'Claire said. "On the flip side,
we have a very strong incentive
program where, if the contractor
works in coordination with us to
provide that high level of service
quality, and maybe looks at ways
in which they can decrease their
costs, we then share some of the
cost savings associated with that."
As of now, the agency utilizes
technology to estimate trip times
based on length of trip, time of
day and day of the week, with
plans to roll out technology allowing customers to compare trip
lengths on Access versus on the
fixed-route service.
Developing flexible
and cost-effective
scheduling options
Photos by King County Metro/Ned Ahrens
where to focus MV's efforts.
"We studied the previous audit
very carefully and, even before our
contract started, began attending
paratransit advisory committee
meetings and gathering input
from King County team members," Collins said. "The audit
report revealed what was important to customers and allowed us
to build an operational plan that
would deliver against those priorities and improve the service.
We constantly refer to the audit
report to ensure we stay on track
with customer needs."
Incentivizing to better
service standards
METRO IS looking
into flexible
scheduling
options to help
lower the cost
per trip and to
optimize the
length of trips.
centives for drop off and pickup
time frames in the new contract.
"We have a very strong disincentive program that tightens up
our drop off and pick up windows
and really looks at excessively long
trips and holds people to a criteria that's more aligned to what
we see in the fixed-route service,"
Metro works to continuously
provide innovative mobility solutions beyond the standard Access
Program, and one of the ways it
accomplishes this is through the
Community Access Transportation program, which provides
places such as senior centers and
religious institutions with a van
to move groups of people who
would otherwise use Access. The
agency also subsidizes some of the
service costs.
While this program is successful, Metro is looking into more
alternative mobility solutions.
Currently, the agency offers a
METRO HAS
included
incentives and
disincentives
for drop off and
pickup time
frames in the
new contract.
The 2017 audit revealed almost half
of Access riders who responded to
a survey said they were dissatisfied with trip lengths and about
half also said they avoided Access
because of this, with 15 percent of
trips being longer than the fixedroute service. To combat this, Metro included incentives and disinDECEMBER 2019/JANUARY 2020 | MassTransitmag.com | Mass Transit |
17
http://www.MassTransitmag.com
Mass Transit
Table of Contents for the Digital Edition of Mass Transit
Editor's Notebook: A Glance Back Before Moving Ahead
People & Places: The Latest Industry and People News and Updates
From Smart City to Hyperconnected City - What's Next in Digital Innovation?
A Service Turnaround: How King County Metro is Making its Paratransit Service More than a Solution
Securing the Railroads from Cyberattacks
Products: In Focus - Shelters, Stops & Stations
Mass Transit Supplier Directory 2020: Company Listings
Mass Transit Supplier Directory 2020: Product Category Listings
Classifieds
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Editor's Notebook: A Glance Back Before Moving Ahead
Mass Transit - 7
Mass Transit - People & Places: The Latest Industry and People News and Updates
Mass Transit - 9
Mass Transit - 10
Mass Transit - 11
Mass Transit - From Smart City to Hyperconnected City - What's Next in Digital Innovation?
Mass Transit - 13
Mass Transit - 14
Mass Transit - 15
Mass Transit - A Service Turnaround: How King County Metro is Making its Paratransit Service More than a Solution
Mass Transit - 17
Mass Transit - 18
Mass Transit - 19
Mass Transit - Securing the Railroads from Cyberattacks
Mass Transit - 21
Mass Transit - 22
Mass Transit - 23
Mass Transit - Products: In Focus - Shelters, Stops & Stations
Mass Transit - 25
Mass Transit - Mass Transit Supplier Directory 2020: Company Listings
Mass Transit - 27
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Mass Transit - Mass Transit Supplier Directory 2020: Product Category Listings
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Mass Transit - Classifieds
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