February 2023 - 17

Operations: Challenges and opportunities foreseen in 2023
TRANSIT AGENCIES: What challenges are anticipated in 2023?
Recruitment/retention challenges
Inflation and/or pricing challenges
Supply chain related challenges
Delivering on customer expectations
Recruitment/retention challenges
Recruitment/retention challenges
Recruitment/retention challenges
Inflation and/or pricing challenges
Supply chain related challenges
Delivering on customer expectations
Delivering reliable service
Asset management
Delivering reliable service
Asset management
Budgetary challenges
Budgetary challenges
Budgetary challenges
Budgetary challenges
Delivering reliable service
Asset management
Delivering reliable service
Asset management
1%
1%
Communicating transit's value
to local and/or state officials
Communicating transit's value
to local and/or state officials
TRANSIT AGENCIES: Which would classify as the most pressing challenge?
Recruitment/retention challenges
Recruitment/retention challenges
Recruitment/retention challenges
Communicating transit's value
to local and/or state officials
Communicating transit's value
to local and/or state officials
Inflation and/or pricing challenges
Supply chain related challenges
Inflation and/or pricing challenges
Supply chain related challenges
Delivering reliable service
Communicating transit's value to
local and/or state officials
Communicating transit's value to
local and/or state officials
new hires (such as operators, maintenance
staff, other front-line staff)
Communicating transit's value to
local and/or state officials
Communicating transit's value to
local and/or state officials
new hires (such as operators, maintenance
staff, other front-line staff)
new hires (such as operators, maintenance
staff, other front-line staff)
Paying for all or some aspect of
new hires (such as operators, maintenance
staff, other front-line staff)
Investing in training/development
of the agency workforce
Delivering reliable service
Delivering reliable service
Recruitment/retention challenges
Delivering on customer expectations
Inflation and/or pricing challenges
Supply chain related challenges
Inflation and/or pricing challenges
Supply chain related challenges
Delivering on customer expectations
Delivering on customer expectations
Delivering on customer expectations
Delivering reliable service
Raising starting salaries of certain
Raising starting salaries of certain
Paying for all or some aspect of
Investing in training/development
of the agency workforce
Investing in training/development
of the agency workforce
Retention bonuses for
existing employees
Retention bonuses for
existing employees
New partnerships with outside
specialty training (such as obtaining a CDL)
Paying for all or some aspect of
specialty training (such as obtaining a CDL)
specialty training (such as obtaining a CDL)
Retention bonuses for
existing employees
Investing in training/development
of the agency workforce
Re-evaluating salaries or other
benefits of existing employees
Retention bonuses for
existing employees
Re-evaluating salaries or other
benefits of existing employees
Re-evaluating salaries or other
benefits of existing employees
New partnerships with outside
New partnerships with outside
New partnerships with outside
institutions (such as universities or trade
schools, to promote transit as a career)
Second chance hiring/training
Re-evaluating salaries or other
benefits of existing employees
institutions (such as universities or trade
schools, to promote transit as a career)
Second chance hiring/training
institutions (such as universities or trade
schools, to promote transit as a career)
Second chance hiring/training
initiatives for non-violent offenders
None of the above
Other
institutions (such as universities or trade
schools, to promote transit as a career)
Second chance hiring/training
initiatives for non-violent offenders
None of the above
Other
PRIVATE COMPANIES: What is the main challenge anticipated in 2023?
11%
Supply chain issues
Inflation concerns
Recession concerns
New hiring challenges
Supply chain issues
Inflation concerns
Recession concerns
New hiring challengesRecession concerns
Supply chain issues
Inflation concerns
Supply chain issues
Inflation concerns
Recession concerns
Staff retention challenges
Other
New hiring challenges
New hiring challenges
Staff retention challenges
Other
Staff retention challenges
Other
Staff retention challenges
Other
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170205303 | 191899650 | 224988289 255552061 | Dreamstime
11%
11%
11%
11%
22%
22%
22%
22%
22%
11%
11%
11%
11%
11%
11%
22%
22%
22%
22%
22%
22%
8%
8%
8%
8%
2%
initiatives for non-violent offenders
None of the above
Other
initiatives for non-violent offenders
None of the above
Other
2%6%
2%
2%
6%
6%
6%
25%
21%
21%
21%
25%
21%
25%
25%
Of those respondents who
selected recruitment/
retention as the most
pressing challenge, what
efforts has your agency
taken to remedy this?
11%
22%
31%
31%
31%
31%
42%
42%
42%
42%
Raising starting salaries of certain
Paying for all or some aspect of
specialty training (such as obtaining a CDL)
Raising starting salaries of certain
5%
5%
5%
5%
8%
51%
16%
8%
7%
8%16%
7%16%
8%
12%
16%
7%
7%
12%
12%
12%
73%
65% 73%
73%
73%
65%
65%
65%
PRIVATE COMPANIES:
Where does your organization
see opportunities in 2023?
20%
New
collaborations
5%
The launch of
new products/
services
10%
Improving
processes
15%
Investing in
technology
upgrades
5%
Investing in
staff training/
development
FEBRUARY 2023 | MassTransitmag.com 17
5%
Adding
headcount
10%
Building
resilience into
the supply chain
25%
Improving
client/customer
experience
5%
Other
51%
51%
37%
37%
51%
1%
1%
1%
1%
1%
1%
71%
71%
Inflation and/or pricing challenges
Supply chain related challenges
Delivering on customer expectations
Inflation and/or pricing challenges
Supply chain related challenges
Delivering on customer expectations
39%
40%
39%
40%
39%
40%
37%
37%
39%
40%
71%
71%
74%
74%
74%
74%
42%
More
contactless
ways to pay
for transit fare
17%
Exploring zero
fare options
15%
New fare
structures
40%
Delivering
reliable service
57%
Investing in new
technologies for
improved rider
experience
44%
Investing in new
technologies to
deliver internal
efficiencies
45%
More or
improved
integration of
mobility options
or regional
services
7%
Other
89%
89%
89%
89%
TRANSIT AGENCIES:
Where do you see
opportunities for
your agency in 2023?
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February 2023

Table of Contents for the Digital Edition of February 2023
