January/February 2024 - 32

Fix It Week
reducing major delays in the
Market Street subway by more
than 70 percent since the launch
of Fix It Week.
The seventh Fix It Week occurred
over the Martin Luther
King Jr. holiday (Jan. 15) in the
U.S. The agency viewed the week
as successful, as it continued infrastructure
work on the Market
Street subway.
Drane says Fix It Week can be
Track crew power washing and removing trash from trackway during Fix It Week
night maintenance work.
a.m., service may stop three hours
earlier at 9:30 p.m. The agency also
provides shuttles in replacement
of some of the rail service hours
during Fix It Week.
With Fix It Week affecting service
hours over a longer period
than a traditional service delay,
SFMTA makes sure the community
is aware long in advance before
each Fix It Week takes place
so residents have time to make
transportation plans.
" We not only inform the media
Track crew
moving new rail
into position
by hand in Van
Ness Crossover
during a
Fix It Week
early subway
shutdown.
" If the Warriors are playing or
we have a certain event with the
Giants, we might have to do five
days and then leave the service
available for the Giants for people
to finish up the baseball game
and get home to commute to and
from and then continue another
five days, " Drane said.
Drane stressed the Fix It Week
service interruptions are not service
shutdowns, but that they are
early system closures, noting that
instead of a closing time of 12:30
32 Mass Transit | JANUARY/FEBRUARY 2024
about Fix It Week, but we inform
the public as well, " said Steven
Chun, SFMTA deputy spokesperson.
" We do a lot of messaging
in advance on social media, as
well as signs in the tunnel and
around the station. "
The agency conducted two
Fix It Week's in 2019 before the
March 2020 COVID-19 public
health emergency was declared
in the U.S., causing Fix It Week
to be suspended until it was restarted
in 2022. SFMTA has now
conducted a total of seven Fix It
Week's. The results have been
overall positive, with SFMTA
used as a training course for the
nine MOW Teams. He states he
uses Fix It Week as a " springboard
[for] manager and supervisor
training, " while pointing out
everybody has a role during Fix
It Week. Said roles change every
Fix It Week, giving employers opportunities
to be versatile in their
management experience overseeing
various projects. Drane acknowledged
Fix It Week would
not be a success without support
from not just the teams that do
the work, but the entire SFMTA.
" Success does not happen without
everybody involved at the
agency, " Drane explained. " It's
our security enforcement teams,
our station agents assisting us
with kind of opening the stations,
closing the stations, passing out
information because it can be a
little confusing. It can be different
because we're closing early, having
our transit management center
and how they control and help
us get everything closed up. It's
an entire agency effort through
communicating, through support,
through coordination. The
maintenance teams are planning
and doing the maintenance but
the broader agency is helping us
with so much support. "
The next Fix It Week is scheduled
to take place between March
8 and March 16, 2024. The focus
will continue to be on the Market
Street subway. SFMTA is hoping
to reach its goal of completing
at least one Fix It Week every
quarter during 2024.
January/February 2024

Table of Contents for the Digital Edition of January/February 2024
