Q&A with U.S. Secretary of Transportation Elaine Chao USDOT's pandemic response and how department priorities continue to move forward PAGE 44 MassTransitmag.com | July/August 2020 The New Passenger Experience: In a COVID-19 World, Communicating About Cleanliness is Key PAGE 50 INDIVIDUALS WHO INSPIRE, INFLUENCE AND MOTIVATE THE NEXT GENERATION OF TRANSIT PROFESSIONALS PAGE 14http://www.MassTransitmag.com