Contents MARCH/APRIL 2023 FEATURES 30 Santa Cruz Metro Bounces Back from COVID-19 Pandemic SANTA CRUZ COUNTY, CALIFORNIA The agency plans to transition to 100 percent, zero-emission buses, double ridership and develop 175 affordable housing units over the next decade. 16 Why Zero-Emissions Fleet Transformation Starts at the Top While most agencies are beginning their zero-emissions fleet transformation bottom up, a successful transition begins at the top with organizational commitment, structure and a change management approach. 20 A Look at U.S. Bus Fleets The annual report marrying news and data to understand the health of U.S. bus fleets. 4 Mass Transit | MARCH/APRIL 2023 16 26