Mass Transit - 29

TANK

the redesign plan, despite them
having to pull double duty with
managing the agency's response
to the pandemic and managing
the public's response to the redesign process. The people working
out the details on the plan are the
same ones evaluating changes in
ridership patterns and necessary
safety measures, explains Aiello. To balance this workload,
the agency has been focused on
constant communication to keep
the high level of trust amongst the
team and to ensure an open dialogue that questions the norm and
challenges one another.
"We have definitely improved
the way we communicate and

collaborate, both internally and
externally," Aiello said. "And the
pressure of both the redesign and
the pandemic has provided that
opportunity for us to get better
in that area. And I think that will
be something that we will benefit
from long term."

Service Cuts Lead to
Expedited Timeline

At Rock Region Metro, step one
of three has been completed in
the agency's R.I.D.E. 2020 process, which was the operational
analysis of all fixed and express
routes that required more than
a year and a half of public engagement. This created the bud-

"We have

definitely
improved
the way we
communicate
and collaborate,
both internally
and externally."

ANDREW
AIELLO, general
manager,
TANK

get neutral transit network that
features longer service hours,
increased frequency and expanded service area, which received
board approval Aug. 25, 2020.
For the first step, Charles Frazier,
Rock Region Metro executive director, explains the "number one
goal" was to show the agency is
being as efficient as possible with
taxpayer dollars. Step two implements a 10-percent growth plan
on the budget neutral system,
which includes increased frequencies, expanded hours and
larger microtransit zones. And
step three will be the full build
out of the system, which is about
70 percent complete.

SEPTEMBER/OCTOBER 2020 | MassTransitmag.com | Mass Transit |

29



http://www.MassTransitmag.com

Mass Transit

Table of Contents for the Digital Edition of Mass Transit

Ad Index
Editor's Notebook: Partnerships for Recovery
People & Places
Occupancy Data: A Real Crowd Pleaser
Collaboration, Cost Savings and Quality Control: The Benefits of CM/GC Project Delivery
Reinventing the Wheel
Innovation in a Time of Uncertainty Leads to Quality Data and Enhanced Safety
Products In Focus: Fare Collection
Social Hubs
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook: Partnerships for Recovery
Mass Transit - 9
Mass Transit - People & Places
Mass Transit - 11
Mass Transit - 12
Mass Transit - 13
Mass Transit - 14
Mass Transit - 15
Mass Transit - 16
Mass Transit - 17
Mass Transit - Occupancy Data: A Real Crowd Pleaser
Mass Transit - 19
Mass Transit - 20
Mass Transit - 21
Mass Transit - 22
Mass Transit - 23
Mass Transit - Collaboration, Cost Savings and Quality Control: The Benefits of CM/GC Project Delivery
Mass Transit - 25
Mass Transit - 26
Mass Transit - 27
Mass Transit - Reinventing the Wheel
Mass Transit - 29
Mass Transit - 30
Mass Transit - 31
Mass Transit - Innovation in a Time of Uncertainty Leads to Quality Data and Enhanced Safety
Mass Transit - 33
Mass Transit - 34
Mass Transit - 35
Mass Transit - 36
Mass Transit - 37
Mass Transit - Products In Focus: Fare Collection
Mass Transit - 39
Mass Transit - 40
Mass Transit - 41
Mass Transit - Social Hubs
Mass Transit - 43
Mass Transit - 44
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