Mass Transit - 34
Contactless Fare Collection
NJ TRANSIT
purchased
1,500 iPhones
and nearly
1,500 scanners
that attach
separately for its
mobile handheld
validation
devices.
NJ Transit
base, but incorporating that into
an account-based
system, with the
overall goal of simplifying the fare
structure and making it easier for customers to understand.
"Think of it as an account-based system with a
smart card or mobile option,"
Mefford-Miller said.
St. Louis Metro isn't the only
agency that experienced a rapid
implementation. NJ Transit Chief
Technology Officer Faisal Jameel
shares the agency has "always"
wanted to upgrade the devices
used to validate tickets, whether
they are mobile or paper tickets.
"I think it took a new meaning with COVID-19," Jameel
said. "We were forced into getting [these devices] implement-
ed on a speedier schedule. It got
accelerated by about six months
to a year."
At the beginning of July, NJ
Transit started piloting handheld mobile validation devices
on the Raritan Valley Line to
offer a touchless experience for
customers. The devices use an
iPhone and have a scanner that
attaches to the phones, which
does the actual reading of a ticket. This required the agency to
order 1,500 iPhones, about 1,500
scanners and develop the app
that goes along with the devices.
Lookman Fazal, NJ Transit chief
information and digital officer,
explains the agency didn't want
to do a mass rollout to all nine
lines until one of the lines tested
the devices, provided feedback
and enhancements were made.
"Based on the feedback we received, we felt confident that we
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34 |
Mass Transit | MassTransitmag.com | SEPTEMBER/OCTOBER 2020
could then expand it to the Atlantic
City line, which is already in place,"
Fazal said. "And followed by the
Morris and Essex Lines, which is
about 50 percent complete."
The agency is now tasked with
training 100 conductors a week
on how to use the devices. And
as more start to use the devices,
more feedback is received, allowing for more improvements to be
made. One suggestion led to the
digitalization of the rulebook
conductors carry on each trip.
"[Conductors] are very happy
with it actually," Jameel said. "The
fact that [we're] accommodating
them by digitizing some of those
documentations, they seem to
love the device and look forward
to using it."
NJ Transit is also upgrading
its fare collection technology on
its buses to provide a contactless
experience. The agency is putting
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http://www.MassTransitmag.com
Mass Transit
Table of Contents for the Digital Edition of Mass Transit
Ad Index
Editor's Notebook: Partnerships for Recovery
People & Places
Occupancy Data: A Real Crowd Pleaser
Collaboration, Cost Savings and Quality Control: The Benefits of CM/GC Project Delivery
Reinventing the Wheel
Innovation in a Time of Uncertainty Leads to Quality Data and Enhanced Safety
Products In Focus: Fare Collection
Social Hubs
Mass Transit - 1
Mass Transit - 2
Mass Transit - 3
Mass Transit - 4
Mass Transit - 5
Mass Transit - Ad Index
Mass Transit - 7
Mass Transit - Editor's Notebook: Partnerships for Recovery
Mass Transit - 9
Mass Transit - People & Places
Mass Transit - 11
Mass Transit - 12
Mass Transit - 13
Mass Transit - 14
Mass Transit - 15
Mass Transit - 16
Mass Transit - 17
Mass Transit - Occupancy Data: A Real Crowd Pleaser
Mass Transit - 19
Mass Transit - 20
Mass Transit - 21
Mass Transit - 22
Mass Transit - 23
Mass Transit - Collaboration, Cost Savings and Quality Control: The Benefits of CM/GC Project Delivery
Mass Transit - 25
Mass Transit - 26
Mass Transit - 27
Mass Transit - Reinventing the Wheel
Mass Transit - 29
Mass Transit - 30
Mass Transit - 31
Mass Transit - Innovation in a Time of Uncertainty Leads to Quality Data and Enhanced Safety
Mass Transit - 33
Mass Transit - 34
Mass Transit - 35
Mass Transit - 36
Mass Transit - 37
Mass Transit - Products In Focus: Fare Collection
Mass Transit - 39
Mass Transit - 40
Mass Transit - 41
Mass Transit - Social Hubs
Mass Transit - 43
Mass Transit - 44
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