Contents SEPTEMBER/OCTOBER 2020 18 Occupancy Data: A Real Crowd Pleaser Sharing crowding levels on transit vehicles empowers riders to make informed decisions about their trips now and will continue to add value to the rider experience beyond the pandemic. FEATURES 24 Collaboration, Cost Savings and Quality Control: The Benefits of CM/GC Project Delivery A first-person account of how the CM/GC project delivery method enables greater client control, collaboration, innovation and better risk management, as well as time and cost savings. 28 Reinventing the Wheel Agencies pursuing bus redesign projects during the pandemic have had to reassess project goals, reform outreach methods and recommit to providing service where and when their communities need it. 32 Innovation in a Time of Uncertainty Leads to Quality Data and Enhanced Safety 32 24 FOLLOW US 4| FACEBOOK TWITTER LINKEDIN facebook.com/MassTransit @MassTransitmag linkedin.com/company/11303271 Mass Transit | MassTransitmag.com | SEPTEMBER/OCTOBER 2020 As agencies work towards the new norm, upgrades in fare collection and contactless payments not only reduce touchpoints but also provide data that can help improve the service and network.http://www.twitter.com/MassTransitmag http://www.linkedin.com/company/11303271 http://www.facebook.com/MassTransit http://www.MassTransitmag.com