DIAGNOSTIC PROCESS D iagnostics are arguably the most interesting aspect of the job for any technician. It's fun to bust out the scan tool, analyze the data, and determine just what the problem may be on these modern-day computers on wheels. But diagnostics are no easy feat. How many times have you been faced with a head-scratcher that just takes so much longer to diagnose than you bargained for? In this supplement, the editors of PTEN, Professional Distributor, and Fleet Maintenance magazines have come together to offer up some helpful tips and tricks for making your next diagnosis a walk in the park. PRODUCTS Scope diagnostics brings heavy duty electrical issues into focus. FleetMaintenance.com/21149519 Photo from Matco ARTICLE Augmented reality and artificial intelligence can help keep technicians current. FleetMaintenance.com/21210470 VIDEO Diagnosing a 2009 Toyota Prius running lean. VehicleServicePros.com/21213335 ASK THE EXPERT How to develop an efficient diagnostic process. VehicleServicePros.com/21227015 16 Professional Distributor I December 2021 I VehicleServicePros.com CONTENTS DECEMBER 2021 18 The human side of assistanceguided repairs 20 How to combat electrical issues on modern trucks 24 Data from another angle 28 How sensors impact heavy duty scan tools 32 Mining for the right data 34 Diagnostic productshttp://www.FleetMaintenance.com/21149519 http://www.FleetMaintenance.com/21210470 http://www.VehicleServicePros.com/21213335 http://www.VehicleServicePros.com/21227015 http://www.VehicleServicePros.com