Professional Distributor - 10
COVER STORY
provided without those holes cut, so the
technician would have to cut the hole
themselves. The Sensor Hole Cutting
Kit makes that a very easy job," Lammon says.
"The bottom line is, plastics aren't
going away and if anything, they're
going to become more prominent. The
body shop that cannot repair plastics is
going to miss out on some repair and
gross profits," Lammon concludes.
PROVIDING SOLUTIONS
Johnston says that it is a delicate balance to decide which body tools to stock
versus which to leave to the wholesalers.
However, he continues by saying that
having the tools stocked may not always
be the most important aspect when it
comes to body shop technicians.
"The thing I would say is most
important is that you've got to know
what your product options are and
where you can acquire them, and
the best way to do that is to go to a
tool show," Johnston says. "Whether
it's your flag company's show or an
independent show, focus on going to
every one."
Johnston says the knowledge you
acquire at tool shows from vendors is
invaluable to both you and your potential customers.
"The more armed you are with
information and knowledge when you
go into a shop, the more you're going
to have the ability to sell tools to the
end users," Johnston continues. "Pay
attention when you go into a shop, see
what they complain about not having,
Enter #18 at "e-inquiry" on VehicleServicePros.com
10 Professional Distributor I June 2020 I VehicleServicePros.com
and then provide them with whatever
that is. Get knowledgeable about your
customers and what they need. If they
need something, you've got to know
what it is that can solve that problem."
The body shop has its own unique
needs when it comes to tools and
equipment. As a tool distributor, recognizing these needs for body shops
in general is one thing, but analyzing
each individual body shop will reveal
the gaps in their tool and equipment
outfitting. The dealer that is able to not
only recognize this gap, but also offer
the solutions to fulfill the shop's needs,
will grow their own business and the
businesses of their customers, alike.
To read an extended version of
this article online, visit:
VehicleServicePros.com/21138183
http://www.VehicleServicePros.com/21138183
http://streamlight.com
http://www.VehicleServicePros.com
http://www.IVehicleServicePros.com
Professional Distributor
Table of Contents for the Digital Edition of Professional Distributor
Editor's Note: How will COVID-19 affect the aftermarket in the days and weeks to come?
Catering to collision repair customers
2020 PTEN Innovation Awards Nominees, Part 2
In Focus Products
Driving Sales
Sneak Peek
Most Wanted
Go Sell Something: An unhappy customer should not be a lost customer
Diagnosic Tech: Diagnostic training and education comes in many forms and can transform a technician's skill set
Tales From the Road: North Carolina-based independent distributors Chris Stone and Mike Yarter prove success can come from outside the industry
Minimal Function Diagnostic Scan Tools
OBD-II Diagnostic Scan Tools
Heavy Duty Diagnostic Scan Tools
Professional Distributor - 1
Professional Distributor - 2
Professional Distributor - 3
Professional Distributor - Editor's Note: How will COVID-19 affect the aftermarket in the days and weeks to come?
Professional Distributor - 5
Professional Distributor - Catering to collision repair customers
Professional Distributor - 7
Professional Distributor - 8
Professional Distributor - 9
Professional Distributor - 10
Professional Distributor - 11
Professional Distributor - Sneak Peek
Professional Distributor - 13
Professional Distributor - 14
Professional Distributor - 15
Professional Distributor - 16
Professional Distributor - 17
Professional Distributor - Most Wanted
Professional Distributor - 19
Professional Distributor - 2020 PTEN Innovation Awards Nominees, Part 2
Professional Distributor - 21
Professional Distributor - 22
Professional Distributor - 23
Professional Distributor - 24
Professional Distributor - 25
Professional Distributor - 26
Professional Distributor - 27
Professional Distributor - Go Sell Something: An unhappy customer should not be a lost customer
Professional Distributor - 29
Professional Distributor - In Focus Products
Professional Distributor - 31
Professional Distributor - 32
Professional Distributor - 33
Professional Distributor - Diagnosic Tech: Diagnostic training and education comes in many forms and can transform a technician's skill set
Professional Distributor - 35
Professional Distributor - 36
Professional Distributor - 37
Professional Distributor - Driving Sales
Professional Distributor - 39
Professional Distributor - 40
Professional Distributor - 41
Professional Distributor - Tales From the Road: North Carolina-based independent distributors Chris Stone and Mike Yarter prove success can come from outside the industry
Professional Distributor - 43
Professional Distributor - 44
Professional Distributor - S1
Professional Distributor - S2
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Professional Distributor - S5
Professional Distributor - Minimal Function Diagnostic Scan Tools
Professional Distributor - S7
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Professional Distributor - S12
Professional Distributor - S13
Professional Distributor - OBD-II Diagnostic Scan Tools
Professional Distributor - S15
Professional Distributor - S16
Professional Distributor - S17
Professional Distributor - S18
Professional Distributor - S19
Professional Distributor - S20
Professional Distributor - S21
Professional Distributor - S22
Professional Distributor - S23
Professional Distributor - Heavy Duty Diagnostic Scan Tools
Professional Distributor - S25
Professional Distributor - S26
Professional Distributor - S27
Professional Distributor - S28
Professional Distributor - S29
Professional Distributor - S30
Professional Distributor - S31
Professional Distributor - S32
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