october2023 - 3

OCTOBER 2023 CONTENTS
6
26
32
Thermal imaging cameras are gaining momentum in the auto industry.
COVER STORY
32 Pinpointing the sale
Although a thermal imaging camera is a pretty straightforward
tool, find out what features technicians should know and consider
before purchasing.
EXCLUSIVE
14 2023 PTEN People's Choice Award Winners
See which products caught readers' eyes for this year's People's
Choice Awards.
PRODUCTS
6 Sneak Peek
Brand new products from Milwaukee Tool, Cool Boss,
Xtooltech USA, and more.
12 Most Wanted
The top requested products from technicians and shop
owners, based on inquiries from PTEN magazine.
24 In Focus
Taking a closer look at products from Groove Life, ARES Tool, Terra,
Launch Tech USA, ProMAXX Tool, and Lisle Corporation.
DEPARTMENTS
4 Editor's Note
The road to success at trade shows
40 Diagnostic Tech
Scott Brown takes on troubleshooting techniques and
resolutions for network communication issues.
58 Tales from the Road
This independent distributor likes to say he's not in the tool
business, he's in the finance business.
SALES
50 Show Me Your Truck
Tracy Bourdon, Cornwell Quality Tools
52 Go Sell Something
Alan Sipe reviews different selling styles and shares how your
style might be a turn-off for some of your customers.
54 Driving Sales
Products that will help your bottom line.
Come see
us at AAPEX
booth #A3626
54
EVENTS:
With more than 2,200 total
exhibitors set to attend this
year's SEMA Show, check
out what's new.
VEHICLESERVICEPROS.COM/53072067
BLOG:
Collections are the worst,
right? See our top tips for
handling skips.
VEHICLESERVICEPROS.COM/21271038
NEWS:
With its latest support from
Tesla and Rivian, the Rightto-Repair
agreement will now
cover nearly 100 percent of
auto makes.
VEHICLESERVICEPROS.COM/53071787
FACEBOOK
facebook.com/
ProfessionalDistributor
LINKEDIN
linkedin.com/company/
ProfessionalDistributor
INSTAGRAM
@PTENMagazine
YOUTUBE
PTEN (Professional Tool
& Equipment News)
Professional Distributor I October 2023 I VehicleServicePros.com 3

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october2023

Table of Contents for the Digital Edition of october2023

Editor's Note – The road to success at trade shows
Sneak Peek
Most Wanted
2023 PTEN People's Choice Award Winners
In Focus
Cover Story – Pinpointing the sale
Diagnostic Tech – Decoding automobile network communication challenges
Show Me Your Truck – Taking a leap of faith
Go Sell Something – Catching the prospect that got away
Driving Sales – Tire & Wheel Service
Tales from the Road – The tool bank
october2023 - 1
october2023 - 2
october2023 - 3
october2023 - Editor's Note – The road to success at trade shows
october2023 - 5
october2023 - Sneak Peek
october2023 - 7
october2023 - 8
october2023 - 9
october2023 - 10
october2023 - 11
october2023 - Most Wanted
october2023 - 13
october2023 - 2023 PTEN People's Choice Award Winners
october2023 - 15
october2023 - 16
october2023 - 17
october2023 - 18
october2023 - 19
october2023 - 20
october2023 - 21
october2023 - 22
october2023 - 23
october2023 - In Focus
october2023 - 25
october2023 - 26
october2023 - 27
october2023 - 28
october2023 - 29
october2023 - 30
october2023 - 31
october2023 - Cover Story – Pinpointing the sale
october2023 - 33
october2023 - 34
october2023 - 35
october2023 - 36
october2023 - 37
october2023 - 38
october2023 - 39
october2023 - Diagnostic Tech – Decoding automobile network communication challenges
october2023 - 41
october2023 - 42
october2023 - 43
october2023 - 44
october2023 - 45
october2023 - 46
october2023 - 47
october2023 - 48
october2023 - 49
october2023 - Show Me Your Truck – Taking a leap of faith
october2023 - 51
october2023 - Go Sell Something – Catching the prospect that got away
october2023 - 53
october2023 - Driving Sales – Tire & Wheel Service
october2023 - 55
october2023 - 56
october2023 - 57
october2023 - Tales from the Road – The tool bank
october2023 - 59
october2023 - 60
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