october2023 - 42
DIAGNOSTIC TECH
Figure 3 - Network error reporting
Photo from CANCapture
X2015
DOUBLE GRIPPER ULTRA
THIN MICRO TEST HOOK
Two-blad configuration
for a s cur conn ction w/
no sliding contact points
Insulat d shaft r tracts to
xpos contact points
simplifying conn ctions
and r ducing shorts
Slim hook d sign p rmits
sid -by-sid conn ctions
in tight spac s
0.030 " pin plug acc pts
0.030 " diam t r & 0.025 "
squar sock t patch cords
Doubl gripp r hooks hav
a maximum op ning
diam t r of 0.030 "
Figure 4 - Normal network operation
Photo from CANCapture
of how a module is powered and commanded
to wake up is essential. Additionally,
understanding where relevant
messages originate, which modules are
complaining, and when their complaints
surface will greatly assist the
technician in assessing the situation.
EXTERNAL INFLUENCE
External influence is always a possibility,
and this is why performing visual
inspections is a must. I recommend following
this pathway so that your initial
For more information, click on " PD e-inquiry " at
VehicleServicePros.com
310PTED_EZHook-REV.indd 1
42 Professional Distributor I October 2023 I VehicleServicePros.com
9/19/23 10:33 AM
visual inspection isn't influenced by
any specific fault. I find myself picking
up potentially useful information when
taking a quick look under the hood,
under the dash, seats, and cargo areas,
especially when looking for any add-on
communication devices. Additionally, I
like to walk around the vehicle inspecting
for evidence of collision repair or
other service events that may have
introduced problems. This provides
a global view of the vehicle I can use
during the next phases of diagnostics,
http://www.e-z-hook.com
https://qr1.be/0ZF7
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http://www.VehicleServicePros.com
october2023
Table of Contents for the Digital Edition of october2023
Editor's Note – The road to success at trade shows
Sneak Peek
Most Wanted
2023 PTEN People's Choice Award Winners
In Focus
Cover Story – Pinpointing the sale
Diagnostic Tech – Decoding automobile network communication challenges
Show Me Your Truck – Taking a leap of faith
Go Sell Something – Catching the prospect that got away
Driving Sales – Tire & Wheel Service
Tales from the Road – The tool bank
october2023 - 1
october2023 - 2
october2023 - 3
october2023 - Editor's Note – The road to success at trade shows
october2023 - 5
october2023 - Sneak Peek
october2023 - 7
october2023 - 8
october2023 - 9
october2023 - 10
october2023 - 11
october2023 - Most Wanted
october2023 - 13
october2023 - 2023 PTEN People's Choice Award Winners
october2023 - 15
october2023 - 16
october2023 - 17
october2023 - 18
october2023 - 19
october2023 - 20
october2023 - 21
october2023 - 22
october2023 - 23
october2023 - In Focus
october2023 - 25
october2023 - 26
october2023 - 27
october2023 - 28
october2023 - 29
october2023 - 30
october2023 - 31
october2023 - Cover Story – Pinpointing the sale
october2023 - 33
october2023 - 34
october2023 - 35
october2023 - 36
october2023 - 37
october2023 - 38
october2023 - 39
october2023 - Diagnostic Tech – Decoding automobile network communication challenges
october2023 - 41
october2023 - 42
october2023 - 43
october2023 - 44
october2023 - 45
october2023 - 46
october2023 - 47
october2023 - 48
october2023 - 49
october2023 - Show Me Your Truck – Taking a leap of faith
october2023 - 51
october2023 - Go Sell Something – Catching the prospect that got away
october2023 - 53
october2023 - Driving Sales – Tire & Wheel Service
october2023 - 55
october2023 - 56
october2023 - 57
october2023 - Tales from the Road – The tool bank
october2023 - 59
october2023 - 60
https://www.nxtbook.com/endeavor/professionaldistributor/diagnosticsupplement-1223
https://www.nxtbook.com/endeavor/professionaldistributor/december2023
https://www.nxtbook.com/endeavor/professionaldistributor/october2023
https://www.nxtbook.com/endeavor/professionaldistributor/september2023
https://www.nxtbook.com/endeavor/professionaldistributor/august2023
https://www.nxtbook.com/endeavor/professionaldistributor/july2023
https://www.nxtbook.com/endeavor/professionaldistributor/2023scantoolspecguide
https://www.nxtbook.com/endeavor/professionaldistributor/june2023
https://www.nxtbook.com/endeavor/professionaldistributor/may2023
https://www.nxtbook.com/endeavor/professionaldistributor/april2023
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https://www.nxtbook.com/endeavor/professionaldistributor/february2023
https://www.nxtbook.com/endeavor/professionaldistributor/december2022
https://www.nxtbook.com/endeavor/professionaldistributor/october2022
https://www.nxtbook.com/endeavor/professionaldistributor/september2022
https://www.nxtbook.com/endeavor/professionaldistributor/august2022
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https://www.nxtbook.com/endeavor/professionaldistributor/april2022
https://www.nxtbook.com/endeavor/professionaldistributor/march2022
https://www.nxtbook.com/endeavor/professionaldistributor/february2022
https://www.nxtbook.com/endeavor/professionaldistributor/december2021
https://www.nxtbook.com/endeavor/professionaldistributor/october2021
https://www.nxtbook.com/endeavor/professionaldistributor/september2021
https://www.nxtbook.com/endeavor/professionaldistributor/august2021
https://www.nxtbook.com/endeavor/professionaldistributor/professional-distributor-july-2021
https://www.nxtbook.com/endeavor/professionaldistributor/june2021
https://www.nxtbook.com/endeavor/professionaldistributor/may2021
https://www.nxtbook.com/endeavor/professionaldistributor/professional_distributor_april_2021
https://www.nxtbook.com/endeavor/professionaldistributor/march2021
https://www.nxtbook.com/endeavor/professionaldistributor/february2021
https://www.nxtbook.com/endeavor/professionaldistributor/Diagnostic_Process_December_2020
https://www.nxtbook.com/endeavor/professionaldistributor/Professional_Distributor_December_2020
https://www.nxtbook.com/endeavor/professionaldistributor/october2020
https://www.nxtbook.com/endeavor/professionaldistributor/september2020
https://www.nxtbook.com/endeavor/professionaldistributor/collisionrepairsupplement-0820
https://www.nxtbook.com/endeavor/professionaldistributor/august2020
https://www.nxtbook.com/endeavor/professionaldistributor/july2020
https://www.nxtbook.com/endeavor/professionaldistributor/scantoolsupplement
https://www.nxtbook.com/endeavor/professionaldistributor/june2020
https://www.nxtbook.com/endeavor/professionaldistributor/may2020
https://www.nxtbook.com/endeavor/professionaldistributor/april2020
https://www.nxtbook.com/endeavor/professionaldistributor/march2020
https://www.nxtbook.com/endeavor/professionaldistributor/Hand_Tool_Supplement_0220
https://www.nxtbook.com/endeavor/professionaldistributor/february2020
https://www.nxtbook.com/endeavor/professionaldistributor/december2019
https://www.nxtbook.com/endeavor/professionaldistributor/heavydutydiagnosticsstudy2019
https://www.nxtbook.com/endeavor/professionaldistributor/october2019
https://www.nxtbook.com/endeavor/professionaldistributor/september2019
https://www.nxtbook.com/endeavor/professionaldistributor/august2019
https://www.nxtbook.com/endeavor/professionaldistributor/july2019
https://www.nxtbook.com/endeavor/professionaldistributor/june2019
https://www.nxtbook.com/endeavor/professionaldistributor/scantoolspecguide-june2019
https://www.nxtbook.com/endeavor/professionaldistributor/may2019
https://www.nxtbook.com/endeavor/professionaldistributor/april2019
https://www.nxtbook.com/endeavor/professionaldistributor/march2019
https://www.nxtbook.com/endeavor/professionaldistributor/february2019
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