August 2023 - 28
Leveraging shop management
and service information systems
Harnessing the power of integrated shop management and service information
systems in automotive service and repair.
By Scott Brown, Technical Editor
p Shops now have powerful tools at their disposal to enhance customer communication and provide detailed consumer education.
Photo Courtesy of Scott Brown
G
iven the complexity of
automotive service and
repair, effective customer
communication and consumer
education are vital components
for building trust and satisfaction.
Oftentimes traditional methods
of explaining repairs and maintenance to
customers make it difficult to convey many
of the complex scenarios we currently see.
However, with many of the modern automotive
shop management systems, shop
owners and technicians now have powerful
tools at their disposal to enhance customer
communication and provide detailed consumer
education. Furthermore, access to
service and repair information is essential
in producing successful, long-lasting
repairs and maintaining consumer trust.
In this article, we will explore several ways
shops are leveraging modern shop management
and service information systems and
discuss some real-world challenges.
THE EVOLUTION OF AUTOMOTIVE
SHOP MANAGEMENT SYSTEMS
Automotive shop management systems
have come a long way from the days of
28 PTEN AUGUST 2023 www.VehicleServicePros.com
manual record-keeping and fragmented
communication channels. Modern management
systems have revolutionized the
way automotive repair shops operate,
providing comprehensive solutions that
streamline workflows, track inventory,
manage scheduling, and facilitate communication
with customers. These systems
integrate various components like
customer databases, repair order management,
parts ordering, vehicle history
tracking, quick specs, recalls, and more,
all within a centralized platform. Today,
many systems are cloud based and run in a
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August 2023
Table of Contents for the Digital Edition of August 2023
EDITOR'S NOTE
NEW PRODUCTS
INNOVATION AWARDS
DIAGNOSTIC TECH
TOOL BRIEFING
TOOL REVIEWS
CATEGORY SPOTLIGHT
BIG-TIME BOXES
August 2023 - 1
August 2023 - 2
August 2023 - 3
August 2023 - 4
August 2023 - 5
August 2023 - 6
August 2023 - 7
August 2023 - EDITOR'S NOTE
August 2023 - 9
August 2023 - NEW PRODUCTS
August 2023 - RSC1
August 2023 - RSC2
August 2023 - 11
August 2023 - 12
August 2023 - 13
August 2023 - 14
August 2023 - 15
August 2023 - 16
August 2023 - 17
August 2023 - INNOVATION AWARDS
August 2023 - 19
August 2023 - 20
August 2023 - 21
August 2023 - 22
August 2023 - 23
August 2023 - 24
August 2023 - 25
August 2023 - 26
August 2023 - 27
August 2023 - DIAGNOSTIC TECH
August 2023 - 29
August 2023 - 30
August 2023 - 31
August 2023 - 32
August 2023 - 33
August 2023 - 34
August 2023 - 35
August 2023 - 36
August 2023 - 37
August 2023 - TOOL BRIEFING
August 2023 - 39
August 2023 - 40
August 2023 - 41
August 2023 - TOOL REVIEWS
August 2023 - 43
August 2023 - 44
August 2023 - 45
August 2023 - CATEGORY SPOTLIGHT
August 2023 - 47
August 2023 - 48
August 2023 - 49
August 2023 - BIG-TIME BOXES
August 2023 - 51
August 2023 - 52
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