October 2023 - 47
With digital inspection tools, you can add notes, measurements, pictures,
and videos, giving you credibility and transparency with your client.
Photo courtesy of Tekmetric
your client. Some of the better inspection
programs will also accept payment. You
can have a complete client experience
with better information exchange than if
you were in person. Think of the money
you will save on paper, ink, and toner by
going digital.
Yes, it is going to take your technician
more time to do the inspection and fill
out all the notes, but you are going to see
as they get more and more used to it that
the time will come down. Your clients
will be happier and more educated and
typically your average dollar per ticket
is going to increase as a result. A little bit
of investment in time by your technician
goes a long way in the end.
PICKING YOUR DIGITAL
INSPECTION TOOL
There are many DVIs on the market from
Bolt on Technology, Kukui, Mitchel1 /
ShopKey, Auto Vitals, and more. How
do you decide which one is right for
you? I strongly recommend you find
out which ones will fully integrate with
your management system first. Once
you have determined that, spend some
time on the internet to see what type
of feedback people have on the digital
inspection system you are interested in.
Many of the systems have multiple levels
of operation, make sure that you are clear
about that when speaking with a representative
from the company. Finally, you
should be able to schedule time with the
representative to have a virtual demo of
the system.
When it comes time to institute it in
the shop, have a team meeting at lunch
and roll out the new system. Be excited
about it. Your enthusiasm will help your
team have more of an open mind. Give a
demo, or have the company representative
give the demo. That way all of your
technicians will be on a level playing
field. Give them some time to get used
to it, but be clear to them on how you
expect them to use it. Make sure you
explain the benefits, such as, if they are
generating a higher average ticket, it will
positively affect their income.
ROSS COLKET is the
owner of Colket Automotive
Technical Services in
Lansdale, Pennsylvania. He
is an ASE Certified Master
Technician with over 30 years of experience
as both a technician and educator. As a
former CTI instructor, he believes in the
importance of training and giving back to the
industry. Ross fully supports and believes
in Motor Age's mission to " advance the
automotive professional. "
Circle 87 on card or click " PTEN e-inquiry " on
VehicleServicePros.com
www.VehicleServicePros.com OCTOBER 2023 PROFESSIONAL TOOL & EQUIPMENT NEWS 47
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October 2023
Table of Contents for the Digital Edition of October 2023
EDITOR'S NOTE
NEW PRODUCTS
PEOPLE’S CHOICE AWARD
BEST YOUNG TECH AWARD
DIAGNOSTIC TECH
TOOL BRIEFING
INNOVATION AWARD PROFILE
TOOL REVIEWS
CATEGORY SPOTLIGHT
BIG-TIME BOXES
October 2023 - 1
October 2023 - 2
October 2023 - 3
October 2023 - 4
October 2023 - 5
October 2023 - 6
October 2023 - 7
October 2023 - EDITOR'S NOTE
October 2023 - 9
October 2023 - NEW PRODUCTS
October 2023 - RSC1
October 2023 - RSC2
October 2023 - 11
October 2023 - 12
October 2023 - 13
October 2023 - 14
October 2023 - 15
October 2023 - 16
October 2023 - 17
October 2023 - PEOPLE’S CHOICE AWARD
October 2023 - 19
October 2023 - 20
October 2023 - 21
October 2023 - 22
October 2023 - 23
October 2023 - 24
October 2023 - 25
October 2023 - 26
October 2023 - 27
October 2023 - BEST YOUNG TECH AWARD
October 2023 - 29
October 2023 - 30
October 2023 - 31
October 2023 - DIAGNOSTIC TECH
October 2023 - 33
October 2023 - 34
October 2023 - 35
October 2023 - 36
October 2023 - 37
October 2023 - 38
October 2023 - 39
October 2023 - 40
October 2023 - 41
October 2023 - 42
October 2023 - 43
October 2023 - TOOL BRIEFING
October 2023 - 45
October 2023 - 46
October 2023 - 47
October 2023 - INNOVATION AWARD PROFILE
October 2023 - 49
October 2023 - TOOL REVIEWS
October 2023 - 51
October 2023 - 52
October 2023 - 53
October 2023 - CATEGORY SPOTLIGHT
October 2023 - 55
October 2023 - 56
October 2023 - 57
October 2023 - BIG-TIME BOXES
October 2023 - 59
October 2023 - 60
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