PTEN_0821 - 50

PRODUCT DESCRIPTION:
Tekmetric
Shop Management
System
Reviewed by Michael Williams, partner
at Tuffy Tire & Auto Service Center
in Charlotte, North Carolina.
THE REVIEW:
Q: What kind of setup was involved
before using the product?
A: We had a couple of conference calls
and then Tekmetric set up a demo scene
of it, where you go in and start setting up
all your preferences. They work with you
to get all that correct and make sure everything
in the background is how you want
it. And then they set a date for you to go
live. In the meantime, you can kind of play
in there and build estimates. When you
do go live, you're used to the system, so it
makes it an easier transition.
Q: How easy was it to use?
A: Even for the people who have the
hardest time understanding computers
and electronics, it's a really easy system to
grasp ahold of. With no training at all, you
basically can come into this thing, watch a
few videos, and be up and running.
Q: Was customer support included?
A: The great thing with Tekmetric is
they have a question mark icon up at the
top of the screen. And at any point in time
throughout the day, you can click on it, and
you can chat with them right there, or you
can call in and get help.
Q: What features did you like?
A: I'm a multi-store owner, meaning I
could be in Florida tomorrow but North
Carolina today. If my guys have an issue,
I can jump on this system in five seconds
and be able to look at the same thing
they're looking at and make real time deciThe
Tekmetric Shop Management System is a
cloud-based platform that provides an easy-tonavigate
workflow for the auto repair process and
analyzes data in real-time to promote business
growth. Owners, service advisors, and technicians
can use Tekmetric to build repair orders, manage
inventory, send status messages to customers'
smartphones, perform digital inspections, and analyze
key performance metrics. The system's built-in
reporting tools offer insight into numerous KPI metrics,
such as gross profit percentage, car count,
labor efficiency, and year-over-year growth.
99
sions right then. What I also like about this
system is that it's more like a democratic
process. If we want anything on this system,
then we can vote on it. Tekmetric puts
it up on a board, and if the other stores that
are out there on the system vote on it, they
use that to add new things and upgrades
to the system.
And our customers absolutely love it.
The transparency to them of being able
to see pictures and videos of what's wrong
with their car, so they know they're not getting
taken advantage of, is hands down one
of the best features of this whole system.
Q: Is there any way you could think
to improve or add to this tool?
A: I would like an icon with the clock
feature that allows me to make an edit of
a person's time on a day that they're not
there and be able to label it a sick day or
vacation day.
50 PTEN AUGUST 2021 www.VehicleServicePros.com
Q: How does this tool compare to
similar tools?
A: It doesn't compare - it blows them
out of the water. The reality is with our old
system (we'll just use my Huntersville store
for instance) we've been dilly dallying with
hitting $23,000 to $27,000 sales weeks. We're
so close to that $30,000 week, we can see it.
We didn't change anything but our point-ofsale
system, and within five weeks of changing
over we had our highest sale volume in a
week of $35,000. So, we're instantly seeing a
ticket average increase in each store.
MICHAEL WILLIAMS is a
partner with Tuffy Tire & Auto
Service Centers. He owns
six Tuffy Tire & Auto Service
Centers across North Carolina
and Florida and has been recognized as the
Tuffy Multistore Franchise Dealer of the Year
for 2019 and 2020.
http://www.VehicleServicePros.com
PTEN_0821

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