poll Continued from p. 24 How does the front office communicate with back office staff? Verbally 62% Headset or walkie-talkie system 9% Light or buzzer system 27% Phone 2% Have you ever encountered or suspected embezzlement in your practice? 41% Yes 40% 59% 30% Weekly Yes No 60% No Monthly Which position has the most turnover in your practice? 11% Hygienist 6% Doctor/associate 30% Receptionist 51% Assistant 2% Office manager 26 Have you ever recorded phone calls to use as a training opportunity for staff? AUGUST 2017 // dentaltown.com Have you taken any CE courses on HR in the last six months? 6% I plan to before the end of the year. 27% Yes 67% Nohttp://www.dentaltown.com