practice management message board Continued from p.34 Sandy Pardue Member Since: 08/21/02 Post: 10 of 36 I am familiar with both Zipwhip and Rhinogram. If you are working in dental practices, you see the need for this. They are not the same as Lighthouse and others that do automated emails and texting. It is technology that picks up where they left off. This is a solution for having to text patients to fill the schedule and follow up individually and Rhinogram tracks the follow ups. This does not necessarily replace Lighthouse and others. ■ 8/18/2016 LukeJordanDDS Member Since: 08/20/14 Post: 11 of 36 I am not currently looking for automatic text reminders. Right now, I just want a good way to personally reach individual patients who need to be texted during the day while at work and be able to communicate without my employee's personal phones. Thanks for all the insight. ■ 8/18/2016 Bry Member Since: 10/15/03 Post: 13 of 36 Both look like great products. My only question, is how are they HIPAA compliant? Traditional texting and Facebook messaging is not HIPAA compliant. Not necessary for recall, but Rhinogram's video shows someone Facebook messaging in something that should be handled securely (account balance), which I certainly would not feel comfortable doing. Not to spoil the party, but even though things are convenient it does not mean it is the best way to go. ■ 8/18/2016 OM1970 Member Since: 08/25/16 Post: 14 of 36 Related Message Boards Texting Patients Texting Patients Patient Communication Systems Patient Communication Our office uses software called Weave. It has actually been a lifesaver for texting. We finally reached our limit making phone calls that nobody ever answered/responded to and I'm pretty sure never even listened to the voicemail in the first place. In today's cyber world you really do need to have texting or you will be left behind. Our turnaround with patient response time has been amazing (almost instant most of the time) and they love it! Perhaps someday the practice management software will step into the 21st century when it comes to texting but for now Weave has been a very effective tool for patient communication. It's a fairly new software and has a few growing pains here and there (not very often) but the pros defi nitely outweigh the growing pains and their customer service/ support is amazing. ■ 8/25/2016 TARDIS Member Since: 06/05/11 Post: 15 of 36 SI_Advisor Member Since: 07/24/15 Post: 16 of 36 Open Dental has a two-way texting feature. It is very cheap, no contract etc. I have used this for the past few months and it has been great. Perhaps you need to use 21st century software. ■ 8/25/2016 Have heard great things from all the mentioned companies, but in the recent months I have been hearing more and more great things about the OperaDDS system(s). Do your research though and get demos from anyone who offers them complimentary. Go with what fits your needs. ■ 8/26/2016 IcedOMFS Member Since: 03/11/14 Post: 17 of 36 Use the Open Dental integrated text messaging. It automatically logs the communication in the patient's chart. Can't beat it on price. ■ 8/26/2016 Dentilicious Member Since: 08/18/11 Post: 21 of 36 I use Eaglesoft and since it doesn't come with texting, I signed up for Weave about two years ago and have been happy with it except for the pricing. I forget the price off the top of my head but can return with pricing if anyone's interested. ■ 8/26/2016 36 JANUARY 2017 // dentaltown.comhttp://www.dentaltown.com/dentaltown/SearchResults.aspx?q=texting+patients&site=dentaltown http://www.dentaltown.com/dentaltown/SearchResults.aspx?q=patient+communication&site=message_board_2 http://www.dentaltown.com