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70

AUGUST 2018 // dentaltown.com

When it comes to practice management,
what's something you wish you would
have learned earlier in your career?
Find the best or train them to be the best,
then let them do their job. Stop worrying
about team salary overhead. We aspire to
have the best-trained, most-skilled and
highest-paid team.
You've been a member of Dentaltown
since 2000, posted more than
30,000 times on the boards and have
a ton of followers. Tell us a bit about
what Dentaltown is to you, and how it
has affected your career and life.
I don't even know how to fully answer
that. I cannot even imagine where I would
be today without Dentaltown. There is not
a thank-you large enough that I can give to
Howard Farran for starting Dentaltown, and
to Drs. Sameer Puri and Tarun Agarwal for
founding Townie Meeting. I am a better
clinician and teacher for it. Dentaltown
launched my speaking career. I don't know if
I even would have started lecturing without it.
I don't know if I would have even wanted to!
The camaraderie and sharing on Dentaltown
has changed the world of dentistry.

How did you get your start
in doing seminars?
Honestly? I was tricked! I had been sharing
in study clubs that I was a member of, but
I was a "lecturer." In February 2002, I was
involved with the Washington State Academy
of General Dentistry as the CE chair and we
were hosting a meeting in Sun Valley, Idaho.
Dental technician Matt Roberts and Dr. Tom
Trinkner were presenting together and Matt
said, "Oh, Mike, this is actually one of your
cases. Tom, have a seat. Mike, come on up
and let's present this one together." I was
cold-called onto the stage! I was so nervous
the ice cubes were bouncing out of my glass.
The next year, I was the opening speaker
at the first Townie Meeting, after Howard's
keynote address. It just took off from there.
I will always be grateful to Howard and
Dentaltown for launching my speaking
career ... and to Matt for dragging me up
onstage that day.
Truthfully, I've thought of quitting many
times. It's hard work, and it's a challenge
to balance family time and patient care. I
continue to do so because I love helping
make a difference. When I see frustration
turn into an "aha!" lightbulb moment for



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