office visit planning to begin milling and 3D printing as well. The landscape of dentistry is changing fast, and it's important to be aware of those changes and explore new options. What's something that remains a challenge to you, clinically or as a business owner? Hiring new employees is always a challenge. Bringing someone into a close-knit practice family is always difficult. I still make mistakes, but it's become easier to fi x those mistakes now. Our practices consist 76 AUGUST 2019 // dentaltown.com of our employees, and our only way of truly controlling our practices is to control who we hire, who we keep and how we treat those we value. Reward exceptional employees and they'll stay loyal. What's your favorite patient story? When I was learning to fly, my flight instructor was also a patient. One day while he was in for his hygiene appointment, my hygienist came to me and told me his blood pressure was very high: 220/94. I went to the room and saw he was pale and diaphoretic,http://www.dentaltown.com