continuing education Claim Your CE Credits POST-TEST Answer the test on the Continuing Education Answer Sheet and submit by mail or fax with a processing fee of $36. Or answer the post-test questions online at dentaltown.com/pardue-part1. To view all online CE courses, go to dentaltown.com/onlinece and click the " View All Courses " button. (If you're not already registered on Dentaltown.com, you'll be prompted to do so. Registration is fast, easy and, of course, free.) 1. Which of the following describes the greatest benefit of having a director of first Impressions? A. Someone else to answer calls. B. It will improve patient relations. C. It makes us look successful. D. An additional team member. 6. Which one of the following is a recommended interview question for a director of first impressions? A. " Would you be willing to clean instruments? " B. " Can you take X-rays? " C. " Have you ever worked as an assistant? " D. " How would you handle an upset patient call? " 2. Which of the following is considered a job duty of the director of first impressions? A. Make Cerec crowns. B. Take X-rays. C. Assist the hygienist. D. Send new-patient welcome letters. 7. How many front office staff does a practice need if it sees 30 patients a day? A. One. B. Two. C. Three. D. Four. 3. How many departments make up the front office of a dental practice? A. Two. B. One. C. Three. D. Four. 8. Which of the following monthly statistics should be kept by the director of first impressions? A. Number of crowns. B. Hygiene production. C. Number of new patients. D. Doctor production. 4. Which of the following is an attribute to look for when hiring someone for this position? A. Shrill voice. B. Shy personality. C. Effective communicator. D. Blond hair. 9. One person can effectively manage all front office functions if the practice averages 15 patients a day. A. True. B. False. 5. The employment ad should include the following: A. Office policies. B. Invitation to stop by. C. Office address. D. Benefits that come with the job. 10. Systems in the practice reduce stress and provide consistency and predictability. A. True. B. False. Legal Disclaimer: The CE provider uses reasonable care in selecting and providing content that is accurate. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health-care professional. Licensure: Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency. 102 DECEMBER 2020 // dentaltown.com DT1220_Pardue_CE-Staffing.indd 102 11/17/20 3:19 PMhttp://www.dentaltown.com/pardue-part1 http://www.dentaltown.com/onlinece http://www.Dentaltown.com http://www.dentaltown.com