Dentaltown January 2020 - 36

office
visit

TOP PRODUCTS
1. Designs for Vision
3.5x expanded field loupes.
You must look first before
you touch the tooth.
2. Smile Virtual consultation
software. Telemedicine is the
future, and we're so happy it's
finally reaching dentistry.
3. iTero Element scanner.
The ability to show beforeand-after outcomes to
prospective Invisalign patients
is a game changer.
4. KaVo Mastermatic Lux M25 L
handpieces. We couldn't
imagine prepping without
the precision of electric
handpieces. The consistent
torque is everything when it
comes to restorative dentistry.
5. MouthWatch intraoral camera.
Easy to use, durable and, most
importantly, helps patients
understand what's going on
inside their mouths.

How do you divide up responsibilities?
Who handles what?
Joya: It took us a while to learn the best
way to work together. At first, we both tried
to do the same things, which did not work.
It wasn't until we took a Myers-Briggs
personality test that we found the strengths,
likes and areas where we each excel. Since
then, we've learned to divide and conquer,
based on our strengths, and since that
discovery, our practice has soared.
I'm a "facts, data and details" personality.
I handle the numbers side of our practice
and anything that involves heavy details.
We don't have an official office manager,
but I would be the closest thing to that.
Drew is an intuition-driven dreamer,
and he handles everything from the new
ideas to make sure we are on the cutting
edge of technology. Essentially, one doctor
always works on the business while the other
is working in the business.

What have you learned since opening
your practice five years ago? What
obstacles have you had to overcome?
How did you learn from them?
Andrew: We've learned we're capable of so
much more than our current circumstances-
and that we should have dreamed a bit
harder on the front end, because anything
you desire is truly possible.
The obstacles have been numerous: We've
encountered everything from recovering from
marketing scams to challenges finding top
talent with our professional relationships
with accountants, financial advisers, team
members, etc. The biggest obstacle is that
the vision does not change but it refines itself

36

JANUARY 2020 // dentaltown.com

along the way, and every person, vendor and
piece of equipment must satisfy the vision
or something will be out of alignment and
cause undue stress. It truly is a classic case of
the butterfly effect. It's a stress that success
can't compensate for.
As a married couple, it's impossible
to separate our personal lives from the
business. I've learned that the only answer
is faith and growth toward a deeper faith
through it all.
Joya: I've learned that building a successful practice takes time and it can't be
rushed. The entrepreneurial journey is a
roller coaster and there's no way around that.
We've met many challenges since opening in 2014, one being the challenge of
staying consistent with production numbers
while I was out for eight months because of
pregnancy complications. Seasons change
and patients will come and go, but to get
us through this journey, we've learned to
trust our faith, which is the one and only
thing that is constant.
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Dentaltown January 2020

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