Dentaltown January 2020 - 54

Change the narrative
What's happening here? Spoiler alert: This is lack of training
and planning. Dr. Parker is involved in the minutiae of the day and,
frankly, she's exhausting herself and her team. She hasn't extended
trust to her team, because she hasn't developed the protocols that need
to happen in the first place. Foundational planning never occurred.
Everyone is working hard, but not smart, and they're exhausted.
The repercussions: Patients in the office see this
conflict, the patient on the phone is experiencing
a lackluster performance by the team, and Dr.
Parker's employer brand is reducing by the minute.
Micromanagers have a tough time retaining
team members, and we can see why in this example.
Employees want to feel safe and trusted, and they
want predictability in their day. Predictability can't
happen without job descriptions and training,
because that's the foundation of mutual trust in a
business setting.
I'll give you another visual: What would it look
like if you micromanaged while you were fishing?
Essentially, you'd put the worm on the hook, then jump
into the water with it-you'd scare all of the fish away and,
if you're in the swamps of south Louisiana, you could expect to
meet an alligator or two. There are dangers in these waters, and, for
Pete's sake, let the fishing rod do its job!

Manage your management style
In my experience, offices with high team attrition rates are more
likely to have a micromanager as a boss and are less likely to achieve
their daily goals. My guess is that management wasn't in your scope
when you applied to dental school-and that's totally OK! You don't
have to be everything to everyone. Step aside and allow the team
you've built to do their job. Get them the resources and training they
need to bring you to the next level and reduce your stress. Realizing
that is your first step to becoming a recovering micromanager.
If micromanagement were a math problem, it would be:
Disorganization - Communication - Change - Initiation +
Staff Turnover + High Patient Attrition = Micromanagement

The cure for micromanagement: What processes can a dentist
or office manager implement to be an effective leader? The process
includes clear job descriptions and daily task checklists, as well as a
list of extra duties when time permits. An effective leader also needs
to know how to follow through to check that "stuff is getting done."
Ah, the balance of management. But is management by micromanaging leadership at all?

54

JANUARY 2020 // dentaltown.com



http://www.dentaltown.com

Dentaltown January 2020

Table of Contents for the Digital Edition of Dentaltown January 2020

Dentaltown January 2020 - Intro
Dentaltown January 2020 - Cover1
Dentaltown January 2020 - Cover2
Dentaltown January 2020 - 1
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Dentaltown January 2020 - Cover3
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