Purpose of the scheduling coordinator Desired attributes The scheduler's purpose is to get large numbers of patients into the practice for the best dental health care possible, and to make certain that the payments are arranged so the office has adequate income to prosper through economically good or bad times. * * * * Good communicator. Multitasking skills. Tenacious. Persistent. * * * Good listener. People skills. Organized. SAMPLE JOB DESCRIPTION Position Title: Scheduling Coordinator Start Date: ___________________ Job duties: * Responsible for the viability of the practice through scheduling. * Create productive days by scheduling providers to goal. * Answer incoming calls from patients wanting to schedule. * Have knowledge of and manage the third-party texting and email system. * Responsible for the recall system [calls, cards, texting and emails]. * Reactivate past-due patients. * Do a yearly reactivation project [postcards and follow-up calls]. * Keep a calendar of all office and doctor activities. * Check out patients as they leave the office. * Present treatment plans. * Assist with financial arrangements. * Keep track of all patients with outstanding treatment. * Make calls out daily to patients needing to schedule. * Verify all appointments are confirmed. * Track broken appointments and follow up to reschedule. * Recognize and resolve patient upsets. * Follow the office scheduling system protocols. * Answer phone lines professionally and courteously. * Use effective verbal skills over the phone and in person. * Have knowledge of dental insurances and eligibility. * Represent the practice in a professional and pleasant manner. * Handle patient inquiries or direct them to the proper person. * Keep patient records up-to-date. * Support internal marketing efforts. * Other duties and tasks, as assigned periodically. Experience and education: * Minimum: High school diploma. * Accurate typing at 50 words per minute. * One-year minimum office experience. 58 FEBRUARY 2021 // dentaltown.com DT0221_Pardue_CE_Staffing_Part2.indd 58 1/25/21 2:08 PMhttp://www.dentaltown.com