Dentaltown February 2021 - 60
continuing
education
5 key scheduling systems for productivity and stress control
Know how much time it takes
Many practices don't realize the reason they run behind is they've never determined the time it takes to
do procedures by actually timing them. This will help schedule patients more efficiently and enjoy a better
organized practice. Once you feel confident about your findings, communicate them with the scheduler.
Recall system
One key responsibility of the scheduling coordinator is to keep patients coming back to the practice.
This is accomplished with an effective recall system and regular calls out to patients.
* Every patient should leave the practice with a future appointment or recall date.
* Send the first communication to prescheduled patients three weeks
before the appointment and confirm beginning two days before.
* Communicate with overdue patients.
* Mix up the types of communication-phone, text, email and postcards.
* Don't inactivate patients too soon, unless they request it.
* Track patient retention in your practice. Look at how many patients were due at
the beginning of the month, and how many are still due at the end of the month.
Have a three-step patient reactivation system
When patients fall through the cracks, a yearly reactivation system will aid in getting them back to the
practice. For best results, do this in the first quarter of the year.
1. Find out which patients have not been in the office for seven months or longer, going back
at least three years.
2. Choose a physical recall card that will be mailed to the patient. Include " Return Service
Requested " under your return address. You may also consider combining this with emails
sent to patients. The recall cards and emails should look different from what you have been
sending in the past to get their attention. Here's an example of what the message could include:
Dear Jane,
We miss seeing you in our office! As you know, when dental decay,
gingivitis, periodontal disease or other complications are discovered
in early stages, treatment is not complicated and costs are less.
Please phone the office at [insert your phone number, including
area code] for a convenient appointment.
[Your signature]
3.
Use the same card and email for the same group of patients two or three months in a row.
Focusing on patient retention will not only fill schedules, it will also provide a steady flow of patients
for a much healthier practice.
60
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Dentaltown February 2021
Table of Contents for the Digital Edition of Dentaltown February 2021
Dentaltown February 2021 - Intro
Dentaltown February 2021 - Cover1
Dentaltown February 2021 - Cover2
Dentaltown February 2021 - 1
Dentaltown February 2021 - 2
Dentaltown February 2021 - 3
Dentaltown February 2021 - 4
Dentaltown February 2021 - 5
Dentaltown February 2021 - 6
Dentaltown February 2021 - 7
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Dentaltown February 2021 - Cover3
Dentaltown February 2021 - Cover4
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