Dentaltown February 2021 - 61
Block off time for new patients
When a prospective non-emergency new patient calls the practice, it's important to get him or her in
quickly. This can be a problem if you are prescheduling appointments. Block off time on the schedule moving
forward, so you have a place for these last-minute patients. If you don't know how many appointments to mark
off, use your current new-patient flow as a guide: If you see 16 new patients a month, that's four new-patient
slots needed per week.
Confirm appointments
Confirmation and broken appointments have a lot to do with each other. Confirming every appointment
should be a top priority for the scheduling coordinator. Be aware of patients who have a past-due balance or a
history of broken appointments, because they're more likely to be no-shows. Speak with these patients to verify
that they will be there and answer any questions, and save texting for only your trustworthy patients.
Conclusion
Hiring or appointing a scheduling coordinator has many benefits. The right person in the scheduling position,
properly trained and consistently carrying out key functions outlined in this course, will determine the success of
the practice. You'll finally have a streamlined schedule, a happier team and fewer stressful days.
The end result of effective scheduling is an active, optimum-volume practice that is consistently growing and
achieving new goals in an exciting forward drive toward a bright and successful future. ■
DT0221_Pardue_CE_Staffing_Part2.indd 61
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Dentaltown February 2021
Table of Contents for the Digital Edition of Dentaltown February 2021
Dentaltown February 2021 - Intro
Dentaltown February 2021 - Cover1
Dentaltown February 2021 - Cover2
Dentaltown February 2021 - 1
Dentaltown February 2021 - 2
Dentaltown February 2021 - 3
Dentaltown February 2021 - 4
Dentaltown February 2021 - 5
Dentaltown February 2021 - 6
Dentaltown February 2021 - 7
Dentaltown February 2021 - 8
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Dentaltown February 2021 - Cover3
Dentaltown February 2021 - Cover4
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