Dentaltown July 2023 - 43
Conflict
Resolution:
Your How-To Guide
BY PAUL EDWARDS
" I
have two employees who can't stand each other-for no reason
other than they don't like how the other works. They can't seem to
resolve it themselves, and I'm not sure what to do at this point. "
" A new employee just came up to me to express that my other
employees are shutting them out. They go out to lunch and don't invite
the new employee, and aren't being very kind when showing how things
work. I don't know what to do here. "
" Recently, I had an employee argue with one of my managers over how
we store our files. I tried to have them resolve it on their own, but they
couldn't seem to talk without getting mad. What do I do? "
Conflict in the workplace is inevitable, and even though we wish it were
as simple as telling your employees to resolve it on their own, often you
as a leader need to get involved to guide your team back to where they
should be. However, the biggest question is: What do you do?
Attack the conflict, not the people involved
The process can be frustrating, but it's important to face it head-on.
When left to its own accord, conflict can quickly morph into all sorts of
problems, including becoming a team sport where people and even entire
departments dig in and take sides. Once sides are taken, a split can occur
that affects the workplace at every level.
Conflict can be driven by a single person or a group of people. It can
arise professionally from differences in opinions or work styles, or simply
from working in close proximity to others. It can also-and almost always
does-have some kind of interpersonal component.
JULY 2023 | 43 | DENTALTOWN.COM
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Dentaltown July 2023
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