continuing education Purpose of the insurance coordinator Attributes of a good insurance coordinator The insurance coordinator oversees the processing of insurance billing and payments and serves as a liaison between the patient and insurance company while helping patients maximize benefits. * * * * * * * * * * Knowledge of dental terminology. Good communication skills. Excellent administrative skills. Customer service DNA. Critical thinking skills. Attention to detail. Good verbal skills. Organized. Persistent. Math skills. SAMPLE HELP-WANTED AD Insurance coordinator needed for busy practice to verify patient benefits, calculate expected insurance payments, determine patient copays, file insurance claims and collect payments from patients. Candidate must be a good communicator willing to explain benefits and handle any insurance disputes. Must also be willing to learn practice software, keep patient benefits updated, generate aging reports and follow up on claims. In addition, the person representing the practice as insurance coordinator should practice excellent customer service skills and professionalism while working with our patients and their insurance companies. 72 MARCH 2021 // dentaltown.com DT0321_Pardue_CE-Part3.indd 72 2/18/21 2:41 PMhttp://www.dentaltown.com