continuing education Claim Your CE Credits POST-TEST Answer the test on the Continuing Education Answer Sheet and submit by mail or fax with a processing fee of $36. Or answer the post-test questions online at dentaltown.com/pardue-part3. To view all online CE courses, go to dentaltown.com/onlinece and click the " View All Courses " button. (If you're not already registered on Dentaltown.com, you'll be prompted to do so. Registration is fast, easy and, of course, free.) 1. When should insurance claims be submitted? A. Once a week. B. Each day. C. Once a month. D. Whenever there's time. 2. What is the cause of the majority of patient issues? A. Unfriendly team. B. Doctor running late. C. Billing issues. D. Hard to get an appointment. 3. When should the practice designate time for follow-up on unpaid claims? A. Every Monday. B. Once a week. C. Once a month. D. When collections are low. 4. 5. Why is it important to verify insurance in advance of the appointment? A. Learn plan benefits. B. Verify eligibility. C. Be better prepared to discuss copays. D. All of the above. Which of the following should be tracked by the insurance coordinator? A. Total dollar amount in outstanding claims. B. Dollar amount of claims over 30 days. C. Number of calls made to follow up on claims. D. All of the above. 6. Having an in-house insurance coordinator is a way to improve customer service and create patient loyalty. A. True. B. False. 7. How could an in-house membership program benefit the practice? A. Improves patient retention. B. Makes dentistry more affordable. C. Increases treatment acceptance. D. All of the above. 8. What is the reason for checking clearinghouse reports? A. Learn dates of procedures. B. Discover how many patients had insurance. C. Learn which claims had errors. 9. What is the benefit of having a policy regarding insurance for patients? A. Patients acknowledge with a signature that they understand they will be responsible for what insurance doesn't cover. B. Patients discover their insurance doesn't pay much. C. Patients learn they need to pay copays. 10. What is the purpose of sending a " Use It or Lose It " letter in the fall? A. Informs patients they have outstanding treatment that may be covered by remaining benefits. B. It's another opportunity to schedule incomplete treatment. C. Creates end-of-the-year activity and production for the practice. D. All of the above. Legal Disclaimer: The CE provider uses reasonable care in selecting and providing content that is accurate. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health-care professional. Licensure: Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency. 78 MARCH 2021 // dentaltown.com DT0321_Pardue_CE-Part3.indd 78 2/18/21 2:41 PMhttp://www.dentaltown.com/pardue-part3 http://www.dentaltown.com/onlinece http://www.Dentaltown.com http://www.dentaltown.com