continuing education Claim Your CE Credits POST-TEST Answer the test on the Continuing Education Answer Sheet and submit by mail or fax with a processing fee of $36. Or answer the post-test questions online at dentaltown.com/pardue-part4. To view all online CE courses, go to dentaltown.com/onlinece and click the " View All Courses " button. (If you're not already registered on Dentaltown.com, you'll be prompted to do so. Registration is fast, easy and, of course, free.) 1. 2. 3. 4. 5. How can having an appointed financial coordinator benefit a practice? A. Predicable collections. B. Effective treatment presentation. C. Implemented financial policies. D. All of the above. What is the main goal of the financial coordinator? A. Schedule appointments. B. Collect all monies owed to the practice. C. Verify insurance. D. Send statements. The majority of patient " upsets " are connected to which one of the following? A. Phone calls. B. Money. C. Recare appointments. D. Scheduling. Which of these are attributes required of an effective financial coordinator? A. Customer service DNA. B. Confidence in doctor's dentistry. C. Proud of practice fees. D. All of the above. 6. Which comes first: scheduling the appointment for treatment or making the financial arrangement? A. Appointment. B. Financial arrangement. 7. What is the suggested monthly collections goal for a dental office? A. 70%. B. 88%. C. 93%. D. 98%. 8. It's not a big deal to skip closing out your software at the end of the month. A. True. B. False. 9. Which of the following can occur if you fail to close out a month? A. Accounts receivable may not age properly. B. Embezzlement opportunities will increase. C. Reports can be inaccurate. D. All of the above. 10. When does it become more difficult to collect on an account? A. After 15 days. B. After 60 days. C. After 90 days. D. Once the patient leaves the office. Which one of these is a statistic kept by a financial coordinator? A. Hygiene production. B. Doctor production. C. Number of broken appointments. D. Total office collections. Legal Disclaimer: The CE provider uses reasonable care in selecting and providing content that is accurate. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health-care professional. Licensure: Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency. dentaltown.com \\ MAY 2021 DT0421_Pardue_CE-Part4.indd 61 61 4/18/21 11:19 AMhttp://www.dentaltown.com/pardue-part4 http://www.dentaltown.com/onlinece http://www.dentaltown.com