Dentaltown October 2022 - 46

Office Visit
Culture is more important than equipment or office
design. It's more visible to patients than paint colors or
parking spaces. It relieves more stress than consultants
or bourbon. All you have to do is care for them and
remember there's nothing more important than the team.
What are the keys to hiring well?
Attitude and motivation. I never want to introduce
anyone who doesn't fit the culture, no matter how skilled
he or she might be. When someone knows how to play
nicely with others, support and trust come naturally. If
they don't fit, things start to rub and chafe very quickly.
When someone once asked Vince Lombardi how
he motivated his players, he replied, " It's not my job to
motivate the players on the field. It's my job to put the
most motivated players on the field. " I couldn't agree more.
How does your team compare
now to when you started?
I began with a single assistant and a receptionist
in 1996. The assistant had worked at the practice for
18 years before I arrived, and remains with us to this
day. I try hard to get the team together outside the
46 OCTOBER 2022 // dentaltown.com
office as much as is reasonably possible. The team is
different outside the office-they wear makeup, they
dress in something other than scrubs, and they actually
have a life outside of dentistry! Happy hours and distant
CE opportunities cultivate conversations among the
team that bond them in a way the practice itself cannot.
I love it when I hear some of them got together over the
weekend or they're sharing hand-me-downs between
their children. I support anything that builds friendship
and understanding among the team.
Give us a snapshot of your life
outside of dentistry.
My wife of 33 years and I have four kids and two
dogs. When I'm not in the office, we spend a lot of
time visiting the kids and tending to the affairs of the
youngest, a high school senior. We're beginning to travel
a lot more as our nest empties. We do a lot of work in
our backyard and manage to stay engaged in town with
civic and church volunteer positions. We also help at an
inner-city dental clinic where we take out teeth twice
monthly. If we're not doing any of that, you can find
us on the back porch with glasses of wine. n

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Dentaltown October 2022

Table of Contents for the Digital Edition of Dentaltown October 2022

Dentaltown October 2022 - CT
Dentaltown October 2022 - Cover1
Dentaltown October 2022 - Cover2
Dentaltown October 2022 - 1
Dentaltown October 2022 - 2
Dentaltown October 2022 - 3
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Dentaltown October 2022 - Cover3
Dentaltown October 2022 - Cover4
Dentaltown October 2022 - Glidewell_1
Dentaltown October 2022 - Glidewell_2
Dentaltown October 2022 - DAL_1
Dentaltown October 2022 - DAL_2
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