in this issue: contents DEPARTMENTS 44 8 10 Watch the Clock Team Training Office technology is great- if what it's doing is legal. Here's how to make sure you're using your timekeeping software correctly. What could football and orthodontics have in common? Orthotown Editorial Director Dr. Daniel Grob discusses how it's important for team leaders to make sure that their star player is properly utilized to ensure the success of the entire team. Orthotown.com Highlights 14 15 16 48 Embrace Progress Industry News New Products Poll Ad Index MESSAGE BOARDS from Orthotown.com 20 Unusual Radiolucency of Mandibular Condyles-Cause for Concern? An abnormal X-ray finding has this Townie wondering how to treat this patient. 22 FEATURES What Would You Do Here? 36 40 Dr. R. Bruce McFarlane shares cases in which he used manual osteoperforation and highfrequency vibration to help speed treatment of deep bite using clear aligners. Practice management consultant Andrea Cook discusses the difference between customer service and customer experience-and which one will have patients choosing you over the competition. Getting Things Back on Track 4 DECEMBER 2019 // orthotown.com Train to Win This case has left this Townie stumped with multiple options, leading her to ask the million-dollar question: What would you do? 24 This Extraction May Worsen the Face of This Girl A 12-year-old patient's mother is worried about her chin and this doc is hesitant to start with extractions. Is there a better way?http://www.Orthotown.com http://www.orthotown.com