Orthotown June 2020 - 38
80% of the time, encouraging them to provide honest responses by
saying, "I would really appreciate your honest feedback."
Ask questions like:
* "What would you like to learn here?"
* "What do you look forward to on your drive to work?"
* "What would you like to see from me as a manage/practice
owner?"
* "When was the last time you thought about departing the
practice for a role elsewhere?"
* "What are three ways I can be a better manager for you?"
* "Do I say and do things that assist you with doing your job
better?"
* "What can I do to make this job better for you?"
* "Do you feel safe to approach me with a problem or issue you
are facing?"
* "Would you be willing to bring me one or two possible
solutions to the problem?"
Dig deeper if you encounter quiet employees, because they may
need additional time to reveal their opinions to you. Remember,
you are imperfect, and this is a journey of growth. Transformational
change begins with communication and humility. This is Culture
Change 101, and it is a beautiful process if done correctly.
Hold a meeting with your team to discuss the changes
that you want to make within yourself.
Address the collective results of the stay-and-engage
interviews and how you're going to bring
your practice forward in a visionary way.
Get input from your team about the work
they do and what needs to be done to resolve
their frustrations by improving processes.
Discovering how your team perceives you
will be the first step to understanding where you
are on the scale of overbearing management. As a leader, the easiest
and most challenging effort to aim for is to listen. Listening is the
only way to become an effective manager. Through the process of
stay-and-engage interviews, listening to all of the difficult sentiments
of your team, you're forced to reflect.
Conquer future uncertainty
Steve Jobs once said, "Management is about persuading people to
do things they do not want to do, while leadership is about inspiring
people to do things they never could."
If we are micromanaging, we are not inspiring. Relinquish your
control, and trust in the team you've built. Leadership is a business
lifestyle, not a position.
38
JUNE 2020 // orthotown.com
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Orthotown June 2020
Table of Contents for the Digital Edition of Orthotown June 2020
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