Orthotown October 2020 - 55
5
Ways
To Welcome
Patients Back
1
How to build confidence
and trust in your pandemicprecautionary practice
by Orthotown staff
Staff members are an essential part
of any orthodontic practice. Your staff
helps ensure all processes are closely
followed and serves as a representative
of the practice when engaging with
patients.
Whether your office is closed or in
the process of reopening or reestablishing,
staff members need to be aware of what's
happening so they can provide patients with
correct and reliable information. Two methods to ensure staff members
are up to speed on the business are emails and team meetings.
Keep staff
engaged and
informed
Staff email best practices
*
Reopening and recovery during COVID-19 is both
an art and a science. To build confidence and trust with
your patients and staff, clear, credible and consistent
communication is more critical than ever. During this
time, practice leaders have an opportunity to listen, learn,
innovate and communicate to help ensure their practice
emerges strong and positioned for growth while facing the
challenges of COVID-19.
Here are five ways, courtesy of the team of practice
management experts at 3M Oral Care, that orthodontic
practices can communicate with patients to help them know
what to expect when they come in for treatment during
these uncertain times.
*
*
*
Ensure all employees have access to email outside of the
office.
Use email to follow up with teams or individuals after
meetings.
Provide details on any changes, expectations and next steps.
Keep staff engaged to clarify questions and concerns.
Team meeting best practices
*
*
*
Host both full-team and one-on-one meetings with staff
members to ensure alignment on all news and expectations.
Encourage feedback during the meetings and promote
confidence and trust among the team.
If meetings cannot be held in person, consider hosting virtual
meetings using videoconferencing software.
orthotown.com \\ OCTOBER 2020
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Orthotown October 2020
Table of Contents for the Digital Edition of Orthotown October 2020
Orthotown October 2020 - Cover1
Orthotown October 2020 - Cover2
Orthotown October 2020 - 1
Orthotown October 2020 - 2
Orthotown October 2020 - 3
Orthotown October 2020 - 4
Orthotown October 2020 - 5
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