office visit What are your Top 3 design-related elements of your practice and why? 1. Open waiting area. We wanted to create something that felt inviting for the patients-a place where kids would not feel like they've just arrived at a dental office. 2. Private entrance for doctors and staff. This allows for discreet movement of the staff and doctors. 3. Our floor plan has a circular path across the entire office that allows easy access to and from any direction. How did you get past the fear of starting this massive project, and what advice would you give to dentists looking to build, remodel or move? There is always fear in doing something that you've never done before. However, someone once told me that no one has ever regretted starting their own office too soon. My best piece of advice for dentists looking to build, remodel or move: Bet on yourself. You know what type of doctor you are. You know the type of environment you want to create. So why not take the risk to create something that is completely yours? You admit to being a bit of a control freak. Your office gives you the opportunity to exercise that control. What are you doing in your new practice that you love? The control is probably the main reason why we started our own office. To be honest, I love sculpting the entire patient experience, from the moment they're greeted by our front office team to the music that's being played to the scent of the air to how we interact with them. Making sure that their "experience" is of the highest quality is what we focus on. orthotown.com \\ SEPTEMBER 2020 OT0920_Chu_Office_Visit_MM.indd 37 37 8/25/20 2:41 PMhttp://www.orthotown.com