Orthotown April 2022 - 25
As most of you know, Nordstrom has a reputation of great customer service. When I was
younger and traveling a lot for CE, I used to try and stop there once in a while to bring my wife
some item of clothing as a gift.
I was chatting with a salesperson one night waiting to complete my purchase and I asked her,
" Is this a good place to work or not? " She replied, " OMG, this is such a great place to work. The
only behavior that the store insists on is 'Make the customer happy.' There is so little stress here
because if something is wrong, we don't have to fi ght with an unhappy customer-we just have
to make it right and make them happy. " ■
10/1/2014
I think you can debond and take impressions in about 20 minutes. Do fi nal records when you
deliver the retainers; that takes about another 20 minutes. The point is, you could have avoided
all of this by just making an exception and making mom feel special. Where I practice, it's just
too saturated not to make exceptions. ■
10/1/2014
Share your own 'mean mom' stories online!
Classic threads like the one you just read are what make Orthotown such a unique
place for orthodontists to gather. Head to orthotown.com/messageboard to join one
of the many ongoing conversations, or start your own and see where it leads!
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Orthotown April 2022
Table of Contents for the Digital Edition of Orthotown April 2022
Orthotown April 2022 - Intro
Orthotown April 2022 - Cover1
Orthotown April 2022 - Cover2
Orthotown April 2022 - 1
Orthotown April 2022 - 2
Orthotown April 2022 - 3
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Orthotown April 2022 - Cover3
Orthotown April 2022 - Cover4
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