Orthotown June 2021 - 46
Building a relational culture
You need to be the one to throw out the
fi rst pitch to get the game started with the
team. Identify some of your own transactional
behaviors and modify them to be more
relational. The following tips will give you
a great place to start when building a great
culture (but don't be surprised if, at fi rst,
you hear people whispering behind your
back, " Who is that, and what have they
done with the doctor?! " )
Walk among the troops. Don't always
wait for formal status meetings; spontaneously
sit down next to someone and
ask, " How are things going? What are you
working on? " They may look worried the
fi rst few times you do this, but they will
come to appreciate your interest and the
opportunity to interact with you one on one.
Remember people's names. Unless
you have a huge practice and new people
starting all the time, there is no excuse to not
remember the names of the people without
whom you could not stay in business. Your
patients appreciate name tags on your team
members, so get them for your own benefi t
as well. And of course you would greet every
patient by name.
" Do for one when you can't do for all. "
For example, if a team goal is missed but
one person did an exceptional job above all
others, acknowledge and even reward them
for it. If a team member is in dire need for
some reason, do something to help without
worrying about setting a precedent.
Celebrate small successes. Sustain
and build momentum toward big goals by
recognizing and celebrating the results that
come from all the incremental changes that
ultimately lead to the big wins.
Give " drive-by compliments. " Even the
smallest recognition, such as a thank-you,
is most appreciated in the moment. Don't
wait for scheduled recognition events to
acknowledge and say thank you for the
last month's or quarter's accomplishments.
It appears they weren't important enough
for you to notice at the time.
Give small gifts. It truly is the thought
that counts. Small, inexpensive gifts are
greatly appreciated when thoughtful and
timely.
Praise publicly. When patients praise
you, immediately share it with the team in
front of the patients; team members and
patients will be impressed that you share
the credit. Also, reinforce desired behaviors
in all team members by praising individuals
in front of the others.
Say thank you-a lot. A simple thankyou
speaks volumes, especially when you
don't have to or when the person says it's
completely unnecessary. Maybe so, but it
will mean a lot to them.
Catch people doing things right. Look
for and acknowledge all the little things
that are being done right and going well.
Doing so will cause the not-so-good things
to pale in comparison, and motivate people
with positive reinforcement instead of fear
of being caught doing something wrong.
46 JUNE 2021 // orthotown.com
http://www.orthotown.com
Orthotown June 2021
Table of Contents for the Digital Edition of Orthotown June 2021
Orthotown June 2021 - Intro
Orthotown June 2021 - Cover1
Orthotown June 2021 - Cover2
Orthotown June 2021 - 1
Orthotown June 2021 - 2
Orthotown June 2021 - 3
Orthotown June 2021 - 4
Orthotown June 2021 - 5
Orthotown June 2021 - 6
Orthotown June 2021 - 7
Orthotown June 2021 - 8
Orthotown June 2021 - 9
Orthotown June 2021 - 10
Orthotown June 2021 - 11
Orthotown June 2021 - 12
Orthotown June 2021 - 13
Orthotown June 2021 - 14
Orthotown June 2021 - 15
Orthotown June 2021 - 16
Orthotown June 2021 - 17
Orthotown June 2021 - 18
Orthotown June 2021 - 19
Orthotown June 2021 - 20
Orthotown June 2021 - 21
Orthotown June 2021 - 22
Orthotown June 2021 - 23
Orthotown June 2021 - 24
Orthotown June 2021 - 25
Orthotown June 2021 - 26
Orthotown June 2021 - 27
Orthotown June 2021 - 28
Orthotown June 2021 - 29
Orthotown June 2021 - 30
Orthotown June 2021 - 31
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Orthotown June 2021 - 33
Orthotown June 2021 - 34
Orthotown June 2021 - 35
Orthotown June 2021 - 36
Orthotown June 2021 - 37
Orthotown June 2021 - 38
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Orthotown June 2021 - 40
Orthotown June 2021 - 41
Orthotown June 2021 - 42
Orthotown June 2021 - 43
Orthotown June 2021 - 44
Orthotown June 2021 - 45
Orthotown June 2021 - 46
Orthotown June 2021 - 47
Orthotown June 2021 - 48
Orthotown June 2021 - Cover3
Orthotown June 2021 - Cover4
Orthotown June 2021 - Outsert1
Orthotown June 2021 - Outsert2
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