Orthotown November 2021 - 24

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partner content
Virtual 5-Star
Front Desk Training
A proven new patient generation solution
Built-in accountability for your team
New patients are the lifeblood of any orthodontic practice, and a steady
monthly increase is one of three critical components to growing business.
With up to 98% of patients calling before scheduling an appointment, it's
imperative to ensure that the orthodontist's team knows how to turn those
calls into new patients that walk through the front door.
See a 10-40% increase in new patients
After 25 years of helping doctors and their teams realize their true potential,
Scheduling Institute's Virtual 5-Star Telephone Training Program remains
the gold standard. The new and improved virtual program includes live and
interactive trainings online, allowing team training to be completed anywhere.
Once 5-Star certified, team members can turn inbound phone calls into scheduled
appointments. On average, members see an increase of 10-40% in new
patients within the first 90 days.
Virtual Front Desk Training
Once enrolled, team members have access to a seven-part certification
series designed to increase the number of new patients. These live and interactive
courses teach the team how to seamlessly handle insurance questions,
master conversion strategies, discover the five most important parts of every
call, and more. Supporting training workbooks and tools are also provided in
modules for each enrolled team member to use and reference through this
self-guided training. This training will increase new patients and collections
and create a 5-Star patient experience.
24 NOVEMBER 2021 // orthotown.com
" Training without accountability is just entertainment. "
- Jay Geier, Scheduling Institute founder
Not only do front desk team members learn how to increase new
patients, but as a part of the Gold Membership, they are also held accountable
monthly through mystery calls. These reviewed calls will coach them
through additional improvements to reach and maintain certification.
Track your progress
Gold Members have access to a personalized membership website to
track new patients, collections and more. These tools make keeping up with
data easy, so the doctor always knows how the team is performing.
Continuing education for the doctor
Gold Members have grown their practices by tens of thousands of new
patients over the past 25 years. This membership not only guarantees a
risk-free increase in new patients without adding any marketing, but it also
uncovers the untapped potential in the practice's front desk team. Through
member-exclusive events and content like the Practice Building Series by
Jay Geier, the industry's leading expert on practice growth, the Gold Membership
has opened the eyes of doctors around the world to a better model
of private practice.
For more information and a free practice analysis, visit
schedulinginstitute.com/virtual. n
http://www.schedulinginstitute.com/virtual http://www.orthotown.com
Orthotown November 2021

Table of Contents for the Digital Edition of Orthotown November 2021
