Orthotown November 2021 - 31

Top Products
Transbond Plus Color
Change Adhesive (3M).
Good, quality bracket bonding!
Scotchbond Universal
Adhesive (3M).
With this adhesive, we don't
have to worry about obtaining
fully dry fields.
Speed Supercable
(Speed System Orthodontics).
We need these wires for severe
rotations and crowding.
Thermal or Heat-Activated NiTi
Wires from CX Ortho Supply.
Darby Dental air purifiers,
plexiglass barriers and other
personal protective equipment
products.
A year after the war, I made it to Eugene,
Oregon, where I studied for my degree in
biology. Less than four years later, I drove to
D.C. through Chicago to start dental school
and went on to finish my ortho specialty at
the same school, Howard University.
Tell us about your
" Orthodontic United Nations. "
Our team came together over the first four
years and has stayed pretty much the same over
the past 10 years. We have had replacements
for people who went off to further their
education, to raise new families-and at
least two stayed home after the COVID-19
reopening to home-school, etc.-but like the
diverse community that we serve, members
of our team speak many languages.
Some of our patients refer to us as the
United Nations because we speak so many
languages: French, Korean, Arabic, Ibo, Twi,
Urdu, Pashtun, Moroccan, Spanish and, of
course, English. We have first-, second- and
third-generation immigrants. It feels good
as a patient to be welcomed in the language
you grew up with or speak at home when
you walk through our doors.
Your practice's reviews point
to your patients having
incredibly positive and
personal connections with
their treatments. How do you
create this feeling?
Every individual is exactly that-an
individual. One has to figure what their
treatment expectations and objectives are,
educate them as to what is possible, and work
with them to approximate those as much
as anatomy, compliance, health, economics
and all the other factors will allow.
Making it easy for your patient to
realize your common humanity and that
you understand their concerns-basically,
that you care about them and the family
members whose orthodontic treatment
they may be entrusting you with. If one
has chairside manner challenges, it would
be best to make sure that one's team more
than makes up the difference.
You have to show patients that you and
your whole team are there to take care of
them and enhance their treatment experience.
Over the years, you also realize that you have
to modify and adapt academic and clinical
principles for the best possible outcomes
for each case. Things do not always go as
planned. Compliance, individual anatomy
and physiology are big factors. Don't be
afraid to discuss possible outcome limitations
because of individual factors from the outset.
Lastly, a pleasant outlook while one is
with patients always comes through, no
matter how challenged. A pleasant, cheerful
office décor also goes a long way toward
putting all parties in a good mood.
orthotown.com \\ NOVEMBER 2021 31
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Orthotown November 2021

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