Orthotown September 2023 - 46

OFFICE VISIT
(as needed) and 3D-prints the case.
If the case requires aligners, she loads
the case into the correct portal (uLab
or 3M). If the case requires braces, she
loads the case into EasyRx.
The Jotform digital prescription
form allows us to avoid having a lot of
paper floating around. We created a
similar Jotform for when a letter needs
to be generated for a doctor referral for
a patient.
and the monthly fee for Medit is a
mere 99 cents.
Our CBCT plays a vital role in pinpointing
and planning treatment for
impacted teeth. While I continue to
capture panoramic and cephalometric
images as my standard records, I supplement
with limited-field CBCT scans
when addressing impactions.
To enhance our aligner procedures,
we incorporated Grin remote monitoring.
This has significantly reduced the
frequency of appointments required
for our aligner cases, much to the
delight of our patients who appreciate
minimizing work or school disruptions.
This ties directly into our goal of
increasing revenue per appointment,
all while delivering an enhanced
patient experience.
We are in the process of expanding
the use of Grin to cover new-patient
exams as well, enabling us to address
our backlog of three-plus months. This
approach is anticipated to be particularly
beneficial for the numerous 7- to
11-year-olds awaiting exams who may
not be ready for treatment. By conducting
their new-patient assessments
virtually, we can allocate in-office
appointments to older patients
who are more likely candidates for
comprehensive treatment.
Explain the digital workflow
in your practice.
Once a patient is scanned, the assistant
completing the scan must complete
a Jotform digital prescription.
This notifies the digital lab technician
via email about the scan and what it's
to be used for (retainers, aligners or
braces). If the case requires retainers,
she then removes brackets in EasyRx
SEPTEMBER 2023 | 46 | ORTHOTOWN.COM
A lot of your team has been
with you for 15 years or more.
That's rare, especially in today's
job culture. What do you think
is the key to long-term
employee retention?
My dad didn't have many employees,
but the ones he had stayed with
him for 20-plus years. I learned from
him that turnover is expensive and
disruptive. It's important to create an
environment where your team feels
appreciated and valued and has a
sense of purpose in their work.
Our workplace is very much like a
family atmosphere. My employees take
vacations together on their own time
that are not work-related because they
enjoy being together. It's important
to ensure that new hires fit into that
culture. A potential new employee
might be the most qualified applicant
for their position, but if they're going
to disrupt your office culture, it's not
worth it!
Contrary to the thinking of a lot of
numbers-oriented docs, you don't
set financial goals or start goals.
What is your approach instead?
One of the best ways to explain this
is with a story: My dad asked his
longtime (30-plus years of work)
http://www.ORTHOTOWN.COM
Orthotown September 2023

Table of Contents for the Digital Edition of Orthotown September 2023
