FARM MARKET & AGRITOURISM large British retailer) as a training concept where they have three medals in the structure: " Bronze Level Training: This covers core skills, health, safety and hygiene. An employee with good training means good customer service and customer retention as well. of employees prefer to learn at work. Perhaps for the first four months of their employment, 10% of that new employee's time is spent on training. Create some milestones or goals to be completed over that time period. The added benefit is you may discover talents or skills you didn't know that person had that may help your business. Allowing that person to use those talents might mean they stay under your employment longer. Yes, this is a cost to your business, but I would argue that it costs more to replace that employee than it does to train them. As John Stanley suggests, use a combination of in-house and external " Silver Level Training: Product knowledge and stock control. " Gold Level Training: Where you become an expert in your category. " According to a 2018 LinkedIn Workforce Learning report, 94% of employees said they would stay at a company longer if they invested in their careers. I'm not suggesting that we pay their college tuition. What I am suggesting is to consider investing in their time. The same report found that 68% programs. Check with your local Extension office to see what programs they offer. An example is the retail farm market bus tour we offer at Penn State Extension. We regularly have market owners register an employee or two to attend. They are paying that employee to be away from the market for two days trusting that they will come back with some education and new insights. Improving employee retention is also good customer retention. Customers will notice high employee turnover. An employee with good training means good customer service and customer retention as well. FGN Need Clamshells? ProducePackaging.com® Kurt Zuhlke & Associates, Inc. FOR ALL YOUR PRODUCE PACKAGING NEEDS Keeping it Green - Made of Earth Friendly Recycled PETE Our Clamshells Are Recyclable! Visit our website at www.ProducePackaging.com Email: sales@ProducePackaging.com Call toll free at: 1-800-644-8729 Join our mailing list Text CLAMSHELL to 22828 to get started FGN | OCTOBER 2019 | 25http://www.ProducePackaging.com http://www.ProducePackaging.com