Chat Room 2021 is here! If you had to come up with a New Year's resolution for your business for the upcoming year, what would it be? Have a full function e-commerce site. Be nimble to the times and market. Stay the course, but always be ready for change. Try new things - don't be afraid to stretch outside of our comfort zone. Find a better way to retain good employees. Be more responsive to customer care needs. Preplan for a busy spring, regardless of COVID. Keep caught up on the little things. Attract new customers. Change certain items that customers are demanding and less of others that haven't sold as well. What will be your #1 area of focus for 2021? 1 2 3 Plant health strategies Growing/selling a new crop category Adding/updating structures 14 JANUARY 2021 GPNMAG.COM Does your operation sell through e-commerce channels? MORE THAN 30% SAID YES! Out of those that do not sell online, 45% are considering taking the plunge next season. Editor's Note: Each month, we send out a survey to our readers on a variety of topics and report the results here. Chat Room is a perfect venue to get to know your peers and where you stand on different issues affecting the industry. Do you have a question you want us to ask? Contact editor, Jasmina Dolce, at jdolce@ greatamericanpublish.com. This month, we asked readers about the upcoming year, e-commerce and biological controls. Here's what they had to say. Do you use biological control agents as part of your plant health strategy? MORE THAN 60% SAID YES! What is a challenge you have experienced when incorporating biologicals into greenhouse production? Some of you said: Resistances to new generations or new cycles of pests and fungus. Timing and efficacy. High cost. Training staff.http://www.GPNMAG.COM