January 2023 - 62

MANAGEMENT
Preventing
Theft in Your
Garden Center
Two garden centers share their tips and tricks for
preventing theft - and what they do when it occurs.
By Teresa McPherson
W
hen a customer comes into your garden center,
they most likely look at, touch, feel, and
sometimes smell or taste the products. With
customers getting so up close and personal with your
merchandise, how do you prevent them from stealing?
Here is how two garden centers prevent retail theft and
handle the matter when it occurs.
All About the Flow
Dustyn Miller, ornamental grower/retail greenhouse and
nursery manager at Miller Plant Farm in York, Pennsylvania,
says that theft prevention is all about having good flow
in your space. When they were making plans to expand
their retail space, he says they visited and talked to nearby
62 | LAWN & GARDEN RETAILER | JANUARY 2023
garden centers including Barlow's in New Jersey and
Greenstreet Gardens in Maryland about how they laid out
their stores and their traffic patterns.
" A well-thought-out floor plan and good flow go a long
way in preventing theft, " he says. At Miller Plant Farm,
customers enter at one end and go through checkout
before leaving the indoor retail space. He says purchased
items get boxed, so " if a production flat goes out [the
door], that's a red flag. "
On Camera
Shoplifting is always an issue in retail, and likely much
more prevalent than most garden centers realize, says
Michael Sullivan, operations manager at Roger's Gardens

January 2023

Table of Contents for the Digital Edition of January 2023

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