Management The Group Mystery Shop - Historical Scores General Years ideas by sharing the basis of The Garden Center Group's Mystery Shopper Program, developed over 17 years of fine tuning and with lots of input from retailers across North America. Since it began in 2002, Group Centers have experienced over 3,300 shops. Asking the questions and seeking the answers is very important, but the biggest opportunity is to preview the questions with your staff and train them on how you want to score 100 percent on all of them. In doing so, you are setting the standard for how you want all your customers to be treated, not just mystery shoppers. Training staff on how to score high in the shop feels like an open-book test. But that's fine because while you want high scores, the more important thing is you want happy customers! Six Basic Areas of Interest The current Mystery Shopper Form of The Garden Center Group is divided into seven categories: 1. General 2. Telephone 3. Appearance 4. General Employee Attitude and Skills 5. Specific Employee Attitude and Skills 6. Purchases 7. Overall 25 2002-2018 Average 2016 Year Average 2017 Year Average 2018 Year Average 100 Phone 85.94 90.3 91.0 90.2 Appearance 96.01 96.1 96.7 96.2 General Employees 84.05 87.5 88.6 89.9 Specific Employees 78.71 72.5 65.3 68.7 Purchase 92.55 92.6 91.8 92.6 Total Score 87.90 88.4 87.5 88.2 75 50 Phone General Appearance General Employees 2002-2018 Average 2016 Year Average Specific Employee Purchase Total Score 2017 Year Average 2018 Year Average Garden Art Customers Love... Displayed to Sell Itself. Carruth Studio offers turnkey merchandising programs that boost sales with minimal space. Show more and sell more with the rotating merchandise display. * Showcases 40-plus designs and rotates 365 degrees * Saves floor space - Only 19.5 " diameter x 80 " high * Locking casters for easy mobility throughout the store * Assembles in minutes with easy to follow instructions * Unlimited product arrangements with predrilled holes and screws for hanging plaques Original Sculptures for Home and Garden Cast in Stone to Last a Lifetime in any Weather Handmade in Waterville, Ohio 22 | LAWN & GARDEN RETAILER | MARCH 2019 Contact us to learn how you can receive a free display with your next purchase. 800-225-1178 Circle 113 info@CarruthStudio.com