St. Lawrence Cruise Lines CONTENTS DEPARTMENTS 4 EDITOR'S LETTER 6 SPOTLIGHT Vince Accardi, president of Ontario Motor Coach Association and Motor Coach Canada, shares his outlook on the industry and its rebound 8 NEWS & NOTES Get the scoop on company rebrands, leadership changes, and important updates in the travel industry On the Cover: Zion National Park PHOTO: UNSPLASH/JOE BOREK 2 AUGUST 2023 129 SPECIAL SECTION Gaming & Shopping FEATURE 12 INCLUSION MATTERS Savvy operators are boosting market share with business strategies that make every one feel welcome PHOTO ST. LAWRENCE CRUISE LINES