Group Tour Magazine - August 2024 - 17

The benefit groups have, however, is that
their itineraries attract people with at
least some of the same interests, thus
lessening the possibility of conflict. Still,
if ever personalities were to clash on
a group tour, it is important for group
leaders to listen and have open-ended
conversations or discreet discussions if
needed. Overall, it's important for planners
and operators to set realistic expectations,
make sure people understand
policies, and ensure members know itinerary
schedules. Finally-and perhaps
most important of all-learn from past
experiences, both the good and the bad,
when planning the next tour.
How about if a client loses an item on
a tour? Born says his organization goes
to great lengths to help that client. " Globus
tour directors know the ins and outs
of travel and help guests navigate their
needs-when things go right and when
things go wrong, " he says. " Our Globus
tour directors have years and years of
experience helping guests solve any-
and every-problem that could happen
when exploring the world. Lost items
like luggage are, unfortunately, a relatively
regular occurrence. When luggage is
lost, our teams work tirelessly, contacting
airports and airlines to track and resolve
the issue for our guests so they can
continue to experience their vacation
with as little interruption as possible. "
Youngs, of 1000 Islands, says since
" most of our group travelers arrive via
motorcoach, there is less chance of lost
luggage as say those that travel to a
destination via air. "
In the broad sweep of planning and
conducting a group tour, she says group
members' safety should be paramount.
Planners and operators should make sure
they're ready for any unexpected challenges
that may arise, especially when it
comes to first-aid.
" Basic first-aid training when dealing
with the traveling public is a must, " she
says, noting leaders should ask pertinent
questions such as where the on-site
first-aid kit is located, including automated
external defibrillators for heart
patients, and gather information about
emergency services, et al. " Research
where the closest hospital is. Ask clients
to report any health issues or allergies to
be aware of. Again, encouraging clients
to comply with safety instructions is
important to keeping everyone safe to
enjoy their tour. "
grouptourmagazine.com 17

Group Tour Magazine - August 2024

Table of Contents for the Digital Edition of Group Tour Magazine - August 2024

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Group Tour Magazine - August 2024 - 168
Group Tour Magazine - August 2024 - Cover3
Group Tour Magazine - August 2024 - Cover4
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