Group Tour Magazine - May 2023 - 21

" Trello is a project management tool that
helps tour operators to stay organized and
manage their tours more efficiently, " recommends
Royce Allen, an expert speaker
on cybersecurity, information technology,
and leadership who recently spoke at the
Travelers love to share their experiences.
Tour planners should consider some of the
new ways to do that, including Group Travel
Videos, which connects groups and their
families in one private and secure place.
Additionally, customer management
tools can be a win-win for you and your tour
guests. " You need a system in place that
allows customers to make easy payments,
fill out customized forms, and more, " Bach
says. " If you don't have this kind of booking
software, it's the No. 1 tech thing you should
be thinking about. " It can be used for vendor
payments, room manifests, customer manifests,
waivers, and terms and conditions. "
Bach suggests starting by researching Traveljoy,
WeTravel, GroupCollect (Geissler's
company), and Youli.
EXPERT ORGANIZATION
There are many software options to help
you stay organized with tasks, projects, and
vendors. " They can help pay vendors, send
monthly newsletters, issue thank you notes
to vendors, or follow the stages of contracting
a bus, " Bach says. " Even if you have just a
few people in your company, it's a good way
to assign and track tasks. "
American Bus Association Marketplace.
" You can use Trello boards to keep track
of tour details, schedules, and itineraries. "
The service brings tasks, teammates, and
tools together, keeping everything in the
same place-even if your team isn't. Other
back-office systems that Bach recommends
include ClickUp, monday.com, and Asana.
GETTING STARTED
While it can seem intimidating to get started
with new types of technology, there is plenty
of expert advice to help you get started.
HS Chris Choi is a professor in the Lang School
of Hospitality, Food, and Tourism Management
at the University of Guelph in Ontario,
Canada. He suggests starting gradually.
" It's normal to feel overwhelmed or uncertain
when adopting new technology, so
begin by experimenting with a couple of
the most pertinent or advantageous tools
to your business, " he says. " Next, conduct
research before adopting a new technology
tool. Ensure that it's compatible with
your business requirements and objectives.
Look at reviews, contrast features, and think
about how the tool might fit in with your
existing procedures and workflows.
" Finally, tour operators should keep an
open mind toward the potential benefits technology
can bring to their business, " Choi says.
Even if a tool seems unfamiliar or overwhelming
initially, it could be a game-changing
element for the business and its customers. "
grouptourmagazine.com 21

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Group Tour Magazine - May 2023

Table of Contents for the Digital Edition of Group Tour Magazine - May 2023

Group Tour Magazine - May 2023 - Intro
Group Tour Magazine - May 2023 - Cover1
Group Tour Magazine - May 2023 - Cover2
Group Tour Magazine - May 2023 - 1
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Group Tour Magazine - May 2023 - Cover3
Group Tour Magazine - May 2023 - Cover4
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