Center City Patient Handbook 2023 - 48

Filing a Complaint Against a Facility - MN Dept. of
Health: health.state.mn.us/facilities/regulation/ohfc/
filecomp.html
Minnesota Disability Law Center (MDLC)
MDLC provides free civil legal assistance to individuals
with disabilities statewide, regardless of age or income,
on legal issues related to their disabilities.
612-334-5970 or 1-877-696-6529
https://mylegalaid.org/get-help
Americans with Disabilities Act (ADA)
800-514-0301 (Voice)
800-514-0383 (TTY)
MENTAL HEALTH TREATMENT
SERVICES: ADDITIONAL INFORMATION
ABOUT CONCERNS, COMPLAINTS, AND
GRIEVANCES
Minnesota Board of Behavioral Health & Therapy
335 Randolph Avenue, Suite 290
St. Paul, MN 55102
bbht.board@state.mn.us
Phone: 651-201-2756 Fax: 651-797-1374
Website: mn.gov/boards/behavioral-health
Minnesota Board of Psychology
335 Randolph Avenue, Suite 270
St. Paul, MN 55102
Phone: 612-617-2230
Fax: 651-797-1372
Hearing/Speech Relay: 1-800-627-3529
psychology.board@state.mn.us
Board of Marriage and Family Therapy
335 Randolph Ave., Ste. 260
St. Paul, MN 55102
612-617-2220
Hearing/Speech Relay: 1-800-627-3529
Email: mft.board@state.mn.us
mn.gov/boards/marriage-and-family
Board of Social Work
335 Randolph Ave., Ste. 245
St. Paul, MN 55102
612-617-2100
mn.gov/boards/social-work
Board of Medical Practice
335 Randolph Ave., Ste. 140
St. Paul, MN 55102
Phone: 612-617-2130
Fax: 612-617-2166
E-mail: Medical.Board@state.mn.us
mn.gov/boards/medical-practice
Board of Nursing
1210 Northland Dr., Ste. 120
Mendota Heights, MN 55120
(612) 317-3000
Email: Nursing.Board@state.mn.us
mn.gov/boards/nursing
Using information for improvement
Hazelden Betty Ford utilizes Press Ganey surveys for
patient feedback (refer to Performance Excellence in
Clinical Services). Staff at Hazelden Betty Ford attempt
to incorporate feedback into process improvements.
Designated staff members at Hazelden Betty Ford
participate in Best Practices team meetings, which
focus on identifying areas for improvement and are
accountable to making these changes for ongoing
improvement in the organization.
Quality, Safety & The Joint
Commission
Individual Hazelden Betty Ford facilities are accredited
by The Joint Commission, which sets standards for
quality and safety of patient care. If you have concerns
about safety or quality of care provided, please contact
leadership at Hazelden Betty Ford so that your concerns
may be addressed by calling 866-831-5700.
If you do not believe these concerns have been
adequately addressed after contacting the facility,
please feel free to contact The Joint Commission directly
via one of the following options:
The Joint Commission
Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: JointCommission.org
47

https://www.health.state.mn.us/facilities/regulation/ohfc/filecomp.html https://www.health.state.mn.us/facilities/regulation/ohfc/filecomp.html https://mn.gov/boards/medical-practice/ https://mylegalaid.org/get-help https://mn.gov/boards/nursing/ https://mn.gov/boards/behavioral-health/ https://mn.gov/boards/marriage-and-family/ https://mn.gov/boards/social-work/ https://www.jointcommission.org/

Center City Patient Handbook 2023

Table of Contents for the Digital Edition of Center City Patient Handbook 2023