Naples Patient Handbook - 38

If you wish to file a complaint regarding your services,
and your clinician is licensed healthcare professional
(mental health counselor, clinical social worker,
marriage and family therapist, psychologist, medical
doctor including psychiatrist, physician assistant or
advance practice registered nurse/psychiatric nurse),
the information listed in the following section can
provide you with further assistance.
Florida Health Care Complaint Portal
Florida Health Care Complaint Portal (Florida
Department of Health) allows consumers to file a
complaint with the appropriate state agency. You will
be asked a series of questions to help us identify the
nature of your complaint. After you have answered
all the questions, you will see a summary page with
instructions on how to file your complaint.
You can access the portal at the following link: https://
mqa-flhealthcomplaint.doh.state.fl.us/
Or you can access the Health Care Provider Complaint
Form directly at the following link: https://www.
floridahealth.gov/licensing-and-regulation/
enforcement/_documents/complaint-form-2015.pdf
You can also contact the Florida Department of Health
directly through the following avenues:
Mailing Address:
4052 Bald Cypress Way, Bin C75
Tallahassee, Florida 32399-3260
Email: MQA.ConsumerServices@flhealth.gov
Fax: 850-488-0796
You can also verify a provider's license as well as access
the Florida Health Care Complaint Portal directly
through the health care provider's licensing board as
listed below:
Florida Board of Psychology
Board Office Phone: (850) 245-4373
Website: https://floridaspsychology.gov/
Mailing Address:
Department of Health
Board of Psychology
4052 Bald Cypress Way Bin C-05
Tallahassee, FL 32399-3255
Florida Board of Clinical Social Work, Marriage and
Family Therapy, and Mental Health Counseling
Board Office Phone: (850) 245-4292
Website: https://floridasmentalhealthprofessions.gov/
Mailing Address:
Department of Health
Mental Health Professions
4052 Bald Cypress Way Bin C-08
Tallahassee, FL 32399-3258
Florida Board of Nursing
Board Office Phone: (850) 245-4125
Website: https://floridasnursing.gov/
Mailing Address:
Department of Health
Board of Nursing
4052 Bald Cypress Way Bin C-02
Tallahassee, FL 32399-3252
Florida Board of Medicine
Board Office Phone: (850) 245-4131
Website: https://flboardofmedicine.gov/
Mailing Address:
Department of Health
Board of Medicine
4052 Bald Cypress Way Bin C-03
Tallahassee, FL 32399-3253
Using Information for Improvement
Hazelden Betty Ford utilizes Press Ganey surveys for
patient feedback (refer to Performance Excellence in
Clinical Services). Staff at Hazelden Betty Ford attempt
to incorporate feedback into process improvements.
Designated staff members at Hazelden Betty Ford
participate in Best Practices team meetings, which
focus on identifying areas for improvement and are
accountable to making these changes for ongoing
improvement in the organization.
Quality, Safety & The Joint
Commission
Individual Hazelden Betty Ford facilities are accredited
by The Joint Commission, which sets standards for
quality and safety of patient care. If you have concerns
about safety or quality of care provided, please contact
leadership at Hazelden Betty Ford so that your concerns
may be addressed by calling 866-831-5700.
If you do not believe these concerns have been
adequately addressed after contacting the facility,
please feel free to contact The Joint Commission directly
via one of the following options:
37

https://floridasnursing.gov/ https://flboardofmedicine.gov/ https://mqa-flhealthcomplaint.doh.state.fl.us/ https://mqa-flhealthcomplaint.doh.state.fl.us/ https://www.floridahealth.gov/licensing-and-regulation/enforcement/_documents/complaint-form-2015.pdf https://www.floridahealth.gov/licensing-and-regulation/enforcement/_documents/complaint-form-2015.pdf https://www.floridahealth.gov/licensing-and-regulation/enforcement/_documents/complaint-form-2015.pdf https://floridaspsychology.gov/ https://floridasmentalhealthprofessions.gov/

Naples Patient Handbook

Table of Contents for the Digital Edition of Naples Patient Handbook