Residential and Outpatient Handbook - Plymouth - 64

Ensuring Your Rights
OUTPATIENT MENTAL HEALTH
TREATMENT SERVICES at all MN
locations:
245I.12 CLIENT RIGHTS AND
PROTECTIONS
Subdivision 1. Client rights. A license holder must ensure that all clients
have the following rights:
(1) the rights listed in the health care bill of rights in section 144.651;
(2) the right to be free from discrimination based on age, race, color,
creed, religion, national origin, gender, marital status, disability, sexual
orientation, and status with regard to public assistance. The license
holder must follow all applicable state and federal laws including the
Minnesota Human Rights Act, chapter 363A; and
(3) the right to be informed prior to a photograph or audio or video recording
being made of the client. The client has the right to refuse to allow any
recording or photograph of the client that is not for the purposes of
identification or supervision by the license holder.
Subd. 2.Restrictions to client rights. If the license holder restricts a client's
right, the license holder must document in the client file a mental health
professional's approval of the restriction and the reasons for the restriction.
Subd. 3. Notice of rights. The license holder must give a copy of the client's
rights according to this section to each client on the day of the client's
admission. The license holder must document that the license holder gave a
copy of the client's rights to each client on the day of the client's admission
according to this section. The license holder must post a copy of the client
rights in an area visible or accessible to all clients. The license holder must
include the client rights in Minnesota Rules, chapter 9544, for applicable
clients.
Subd. 4. Client property.
(a) The license holder must meet the requirements of section 245A.04,
subdivision 13.
(b) If the license holder is unable to obtain a client's signature acknowledging
the receipt or disbursement of the client's funds or property required by
section 245A.04, subdivision 13, paragraph (c), clause (1), two staff persons
must sign documentation acknowledging that the staff persons witnessed
the client's receipt or disbursement of the client's funds or property.
(c) The license holder must return all of the client's funds and other property
to the client except for the following items:
(1) illicit drugs, drug paraphernalia, and drug containers that are subject
to forfeiture under section 609.5316. The license holder must give
illicit drugs, drug paraphernalia, and drug containers to a local law
enforcement agency or destroy the items; and
(2) weapons, explosives, and other property that may cause serious harm
to the client or others. The license holder may give a client's weapons
and explosives to a local law enforcement agency. The license holder
must notify the client that a local law enforcement agency has the
client's property and that the client has the right to reclaim the
property if the client has a legal right to possess the item.
(d) If a client leaves the license holder's program but abandons the client's
funds or property, the license holder must retain and store the client's
funds or property, including medications, for a minimum of 30 days after
the client's discharge from the program.
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Subd. 5.Client grievances.
(a) The license holder must have a grievance procedure that:
(1) describes to clients how the license holder will meet the requirements
in this subdivision; and
(2) contains the current public contact information of the Department
of Human Services, Licensing Division; the Office of Ombudsman
for Mental Health and Developmental Disabilities; the Department
of Health, Office of Health Facilities Complaints; and all applicable
health-related licensing boards.
(b) On the day of each client's admission, the license holder must explain the
grievance procedure to the client.
(c) The license holder must:
(1) post the grievance procedure in a place visible to clients and provide a
copy of the grievance procedure upon request;
(2) allow clients, former clients, and their authorized representatives to
submit a grievance to the license holder;
(3) within three business days of receiving a client's grievance,
acknowledge in writing that the license holder received the client's
grievance. If applicable, the license holder must include a notice of
the client's separate appeal rights for a managed care organization's
reduction, termination, or denial of a covered service;
(4) within 15 business days of receiving a client's grievance, provide a
written final response to the client's grievance containing the license
holder's official response to the grievance; and
(5) allow the client to bring a grievance to the person with the highest
level of authority in the program.
RIGHTS CONCERNING
SUSPENSION OR VIOLATION OF
RIGHTS
If you think your rights have been violated, you (or someone on your behalf)
should report this to any staff member or the director/clinical director. When
your report of a violation is received, the appropriate staff will investigate.
A team may be appointed for additional review of the facts and take any
necessary action to safeguard your rights. You may also contact any of the
applicable resources listed in the " Addressing Concerns, Complaints or
Grievances " section of the patient handbook.
Residential and Outpatient Handbook - Plymouth

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